ANGELA UNDERWOOD
Hampton,VA
Summary
Detail oriented Property Manager with over 15 years of on-site management and customer service experience, combined with a strong work ethic and desire to lead a team in efforts to exceed company and client expectations.
Overview
12
12
years of professional experience
Work History
Property Manager
Priderock Capital Management
05.2018 - Current
- Manage the day-to-day operations of the property
- Responsible for collecting and processing payments
- Perform month end processes, making sure all weekly and monthly reports are accurate and turned in on time
- Maintain accurate and in-depth knowledge of the community,particularly in areas such as pricing, vacancies, apartment availability, lease expirations, etc
- Maintain current and correct property files and records
- Communicate and maintain professional relationships with vendors, clients, and other business-related personnel.
Residential Property Manager
AU, E&M Management
Newport News, VA
11.2014 - 03.2018
- Managed 144-unit property and addressed all tenants' issues
- Inspected units regularly to identify deficiencies and schedule repairs
- Inspected units regularly to identify deficiencies and schedule repairs
- Maintained records of all activities involving financial and maintenance on property
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Remained aware of all construction and maintenance projects, including extensive unit renovations and value adds, while notifying appropriate individuals of project updates, delays, and schedule changes
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services
- Reviewed and interpreted vendor contracts to effectively enforce all requirements
- Fully abstracted all leases and entered all pertinent information into Rent Manager management system
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
HOA Account Representative
Andleton Management
Newport News, VA
05.2010 - 10.2014
- Managed invoicing for organization through cash receipts processing, bank reconciliations, and distribution of invoices monthly
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future issues
- Oversaw dispute resolutions and reconciliation for 8 HOA client accounts
- Prepared delinquent accounts for attorney approval
- Prepared monthly board packages
- Obtain bids and estimates from outside contractors and vendors
- Assisting homeowners with maintenance issues and processing work orders
- Working directly with individual Board of Directors to create, implement programs, and policies for their Associations
- Code with GL account numbers and match invoices with packing slips and receipts
Education
Real - Estate
Alpha College of Real Estate | 11861
May 2013May 2013
Associate of Arts Business - undefined
University of Phoenix
May 2011
Skills
- Experienced with Military, Section 8, & Tax Credit
- Conventional Multifamily Housing
- Compliance and Risk Management
- Staffing Procedures – Screening, Interviewing, Etc
- Financial Statements
- Tenant and Owner Liaising
- Code Compliance
- Legal Issue Resolution
- Grounds and Facility Inspection
- Renovation Experience and ROI Management
- Marketing – Internet, Social, and Print
- Financial Reporting
- Licensed Notary
Timeline
Property Manager
Priderock Capital Management
05.2018 - Current
Residential Property Manager
AU, E&M Management
11.2014 - 03.2018
HOA Account Representative
Andleton Management
05.2010 - 10.2014
Real - Estate
Alpha College of Real Estate | 11861
Associate of Arts Business - undefined
University of Phoenix
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