Angela Upchurch
Springfield,TN
Summary
Compassionate and reliable with natural ability to connect with individuals and provide high-quality care. Knowledgeable in basic medical care and household management, including medication administration and mobility assistance. Dedicated to enhancing well-being and comfort of those in need.
Efficient Medical Assistant for 22 years with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Home Caretaker
Angela Upchurch Homecare
10.2023 - Current
- Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
- Assured adherence to professional ethics guidelines while maintaining confidentiality in handling sensitive information related to clients'' personal lives.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
- Assisted clients with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises.
- Promoted a safe and comfortable environment by implementing home safety measures and emergency protocols.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
- Successfully managed time efficiently by prioritizing tasks according to the needs of each client throughout the day.
Medical Assistant/Receptionist
James Seeley Family Medicine
11.2023 - 04.2024
- Answered phone calls regarding patient test results
- Triage patients as needed for evaluation
- Scheduled patients return appointments
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
Fast Pace Urgent Care
06.2022 - 04.2023
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations
- Administered injections, medication and treatment as directed by a physician
- Prepared laboratory specimens for analysis and organized lab results for review by physician
- Answered phones, scheduled appointments and managed patient flow
- Conducted EKG’s, spirometry testing, and other testing diagnostic tests as requested by physician
Alsco Nashville, TN- Accounts Receivable- Express Employment Professionals Nashville, TN
01.2019 - 05.2021
- Placed calls to customers for payment and collections
- Assisted customers with questions regarding invoices
- Set customers up on the A track program for monthly statements and invoices
- Ran credit cards weekly and monthly for payments
- Check and balance mailed checks and updated credit cards as needed
Enrollment Specialist
Cigna Health Springs
10.2018 - 12.2018
- Enrolled Medicare and Medicaid patients into the best plan for them
- Checked enrollment status assisted in breaking down their health insurance plan
- Completed prior authorization for Cigna and health spring patients
- Approved or denied pharmacy medications according to their enrolled plan
- Collabra staffing company (seasonal)
Customer Services Representative
Lincare/ United Medical
04.2017 - 07.2018
- Processed Dual Medical Equipment and home oxygen orders timely
- Verified Insurance and submitted prior authorizations
- Collect Copay and balances owed
- Answered multi phone lines
- Followed all HIPPA policies regarding PHI
- Worked unit dose report daily to ensure compliance with doctor’s orders
Education
High School Diploma -
James Madison High Professional Career Development Institute
Atlanta, GA01-2007
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Kaplan University
Nashville, TN01.2024
Medical billing and coding certificate - Medical Billing And Coding
DeVry University
Nashville, TN01.2019
Medical Assistant Certificate - Medical Assisting Associates
Med Vance Institute
Nashville, TN01-2008
Skills
- Compassionate caregiving
- Dementia care
- Personal hygiene assistance
- Emotional support
- Medication reminders
- Medication distribution
- Preventive Maintenance
- SOP compliance
- Patient assistance
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Administrative support
- Microsoft PowerPoint
- Data collection
- Staff training
- Clerical support
Timeline
Medical Assistant/Receptionist
James Seeley Family Medicine
11.2023 - 04.2024
Home Caretaker
Angela Upchurch Homecare
10.2023 - Current
Fast Pace Urgent Care
06.2022 - 04.2023
Alsco Nashville, TN- Accounts Receivable- Express Employment Professionals Nashville, TN
01.2019 - 05.2021
Enrollment Specialist
Cigna Health Springs
10.2018 - 12.2018
Customer Services Representative
Lincare/ United Medical
04.2017 - 07.2018
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Kaplan University
High School Diploma -
James Madison High Professional Career Development Institute
Medical billing and coding certificate - Medical Billing And Coding
DeVry University
Medical Assistant Certificate - Medical Assisting Associates
Med Vance Institute
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