Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angela Valdez

San Antonio,TX

Summary

A seasoned professional with a proven track record at JPMorgan Chase, I excel in fraud detection and risk assessment, leveraging data analysis and pattern recognition to safeguard assets. My collaborative approach and strategic problem-solving have significantly reduced fraud incidents, demonstrating exceptional analytical and teamwork skills. Achievements include leading successful fraud prevention strategies and enhancing team effectiveness through targeted training.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Fraud specialist skilled in risk assessment and fraud detection. Adept at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.

Overview

10
10
years of professional experience

Work History

CCNAS/AWM Fraud Specialist III

JPMorgan Chase
04.2024 - Current
  • Identified fraudulent activities by analyzing transaction data.
  • Investigated suspicious account behaviors to prevent financial losses.
  • Enhanced fraud detection processes with thorough analysis.
  • Collaborated with team to develop strategies for reducing fraud.
  • Conducted detailed investigations for identifying fraud patterns.
  • Prevented potential threats by monitoring unusual account activities.
  • Analyzed data trends to identify and mitigate fraud risks.
  • Addressed fraud alerts promptly, ensuring timely resolution.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Led training sessions for new hires on fraud detection techniques, bolstering team effectiveness.

CCNAS Fraud Specialist II

JPMorgan Chase
03.2023 - 04.2024
  • Investigated fraudulent activities to prevent further financial losses.
  • Analyzed transaction data for identifying potential fraud patterns.
  • Developed strategies to reduce risk of fraud, implementing preventive measures.
  • Detected suspicious activities, using analytical tools and methodologies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.

EMM Fraud Specialist I

JPMorgan Chase
04.2021 - 03.2023
  • Identified fraudulent activities by analyzing transaction patterns.
  • Conducted investigations for potential fraud cases.
  • Mitigated risk with comprehensive fraud detection strategies.
  • Analyzed data to uncover trends and prevent fraudulent behavior.
  • Investigated suspicious transactions to safeguard company assets.
  • Trained staff on the latest fraud trends to enhance awareness.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Led training sessions for new hires on fraud detection techniques, bolstering team effectiveness.
  • Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.

Collections Specialist

JPMorgan Chase
10.2020 - 04.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Outside Sales Representative

Spectrum Communications, Bright House Networks
12.2019 - 10.2020
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.

Sales Support Coordinator

Spectrum Communications, Bright House Networks
07.2018 - 11.2019
  • Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Developed strong relationships with clients through consistent communication and personalized service.
  • Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
  • Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted customers with sales needs such as inventory and shipping questions.

Manager

Walgreens
06.2015 - 07.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

No Degree - Criminal Justice

Coastal Bend College
Beeville, TX

Skills

  • Fraud detection
  • Risk assessment
  • Transaction monitoring
  • Data analysis
  • Pattern recognition
  • Fraud prevention
  • Fraud investigation
  • Compliance adherence
  • Incident reporting
  • Threat identification
  • Regulatory compliance
  • Loss prevention
  • Account monitoring

Accomplishments

    Employee of the Month- August 2023

Languages

English

Timeline

CCNAS/AWM Fraud Specialist III

JPMorgan Chase
04.2024 - Current

CCNAS Fraud Specialist II

JPMorgan Chase
03.2023 - 04.2024

EMM Fraud Specialist I

JPMorgan Chase
04.2021 - 03.2023

Collections Specialist

JPMorgan Chase
10.2020 - 04.2021

Outside Sales Representative

Spectrum Communications, Bright House Networks
12.2019 - 10.2020

Sales Support Coordinator

Spectrum Communications, Bright House Networks
07.2018 - 11.2019

Manager

Walgreens
06.2015 - 07.2018

No Degree - Criminal Justice

Coastal Bend College
Angela Valdez