Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela VanFossen

New Franklin,OH

Summary

Dynamic Warranty Administrator with proven expertise at Lexus of Akron Canton, excelling in claims processing and recordkeeping. Demonstrated attention to detail and effective communication skills led to minimal claim rejections and improved service department support. Adept at multitasking and problem-solving, ensuring timely submissions and fostering strong relationships with manufacturer representatives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Warranty Administrator

Lexus of Akron Canton and Metro Lexus
10.2017 - 08.2025
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Generated, posted and attached information to claim files.
  • Posted payments to accounts and maintained records.

Office Assistant

Lexus Of Akron Canton
10.1999 - 08.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.

Education

General Studies

Manchester High School
Akron, OH
06-1986

Skills

  • Claims administration
  • Warranty administration
  • Warranty evaluation
  • Data management
  • Recordkeeping skills
  • Software applications
  • Decision-making
  • Attention to detail
  • Customer service
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Effective communication
  • Claims processing

Certification

Lexus Master Certified (Office)

Notary

Timeline

Warranty Administrator

Lexus of Akron Canton and Metro Lexus
10.2017 - 08.2025

Office Assistant

Lexus Of Akron Canton
10.1999 - 08.2025

General Studies

Manchester High School

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