Angela Vargas

Assistant Bank Manager II

Tompkins Community Bank

Brewster , NY

02.2008 - Current

Monitored daily operations of the branch, including staff management, customer service and security protocols.
Developed strategies for improving operational efficiency within the branch.
Provided training to new hires on banking processes and procedures.
Processed and approved international and domestic wire transfers, cashed checks and posted deposits
and withdrawals.
Ensured compliance with federal regulations related to banking practices.
Verified accuracy of customer information and documents to ensure compliance with bank regulations.
Maintained communication with other departments regarding changes in policies or procedures.
Supervised tellers during hours of operation, providing assistance when needed.
Managed daily operations including scheduling staff members
Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
Directed team members in authorizing loans and opening checking and savings accounts.
Worked effectively in team environments to make the workplace more productive.
Explained benefits of banking products and options to help customers fulfill personal goals.
Participated in community outreach activities to promote brand awareness.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Created detailed reports summarizing overall performance for review by senior management.