Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela vasquez

Poughquag,NY

Summary

Dynamic Patient Representative with a proven track record at Sun River Health, enhancing patient satisfaction through effective problem-solving and compassionate communication. Skilled in scheduling appointments and ensuring HIPAA compliance, I excel in fostering trust and streamlining care coordination, contributing to the clinic's financial stability and operational efficiency. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.

Overview

4
4
years of professional experience

Work History

Patient Representative

Sun River Health
08.2024 - Current
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Coordinated care among various departments, streamlining processes and enhancing overall efficiency.

Receive Clerk

Amazon
11.2023 - 03.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Front Desk Receptionist

ERG Dental
04.2023 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Restaurant Hostess

Bus Stop Cafe
07.2021 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

Associate of Science - Xray Tech

Westchester Community College
Valhalla, NY
09-2027

BBA - International Business Management

Baruch College
New York, NY

High School Diploma -

Inwood Academy For Leadership
New York, NY
06-2021

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification
  • Medical terminology
  • Proficient in [software]
  • Clinical data entry
  • HIPAA compliance
  • Phone and email etiquette
  • Detail-oriented

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Representative

Sun River Health
08.2024 - Current

Receive Clerk

Amazon
11.2023 - 03.2024

Front Desk Receptionist

ERG Dental
04.2023 - 11.2023

Restaurant Hostess

Bus Stop Cafe
07.2021 - 04.2023

Associate of Science - Xray Tech

Westchester Community College

BBA - International Business Management

Baruch College

High School Diploma -

Inwood Academy For Leadership

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Angela vasquez