Angela Vaughn
Fayetteville,NC
Summary
Seasoned Manager with 21 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. I have been a district leader in every store I have managed.
Overview
20
20
years of professional experience
Work History
Store Manager
Family Dollar
12.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Received and processed "Door-to-Shelf in a timely manner.
- Developed and maintained excellent vendor relations.
- Billing summaries
- Maintained excellent store appearances.
- Traveled to other stores in the district to aid in getting their store locations up to Brand Standards.
- Hiring and training new associates.
- Cycle counts and exception counts
- Stockroom management.
- Annual store inventory prep and processing.
- Exceeded sales goals and accomplished business objectives by utilizing staff as well as being super customer focused.
- Managed store organization, maintenance, and purchasing functions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Rite Aide Pharmacy
01.2011 - 10.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Annual inventory prep and processing.
- PTCB certified so aided in the pharmacy by inputting and filling prescriptions.
- Traveled to other stores in the district to help increase their store appearances as well as clear out inventory levels in the stockrooms.
- Customer focusing to provide an excellent shopping experience.
Store Manager
Cumberland County ABC
01.2008 - 01.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Walgreens
02.2003 - 12.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively managed around 20 employees to decrease process lags and boost productivity.
- Ordered bulk seasonal product based on previous years sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Traveled to other stores to help improve store appearances as well os lower backroom inventory levels.
- PTCB certified so aided in the pharmacy with entering and filling prescriptions.
Education
Bachelor of Arts - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NCSkills
- Product and Service Sales
- Customer Service
- Sales Expertise
- Inventory Management
- Accounting
- Employee Motivation
- Sales Activities
- Maximizing Profitability
- Staff Management
- Cost Management
- Financial Statements
- Financial Management
- Order Management
- Goals and Performance
- Mentoring
- Staff Training
- Active Listening
- Accurate Cash Handling
- Employment Law
- Manage Budgets
- Business Management Principles
- Team Leadership
- Shift Checklists
- Order Supplies
- Financial Forecasting
- Merchandising
Timeline
Store Manager
Family Dollar
12.2014 - Current
Store Manager
Rite Aide Pharmacy
01.2011 - 10.2014
Store Manager
Cumberland County ABC
01.2008 - 01.2011
Store Manager
Walgreens
02.2003 - 12.2007
Bachelor of Arts - Business Administration And Management
University of North Carolina At Pembroke