Angela Vaughn

• Maintain and manage donor files and databases including pulling obituaries, research families and personal info such as addresses and phone numbers.
• Create and update records and files to maintain document compliance.
• Sort, open, and process incoming donations both via mail and online.
• Process average of 50 donation per week from receipt of donation, set up of all relevant records, post donations to records and general ledgers and mailing thank you and donor acknowledgement letters to donors and families of deceased client.

• Maintained computer and physical filing systems for all potential, current, and past residents.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained positive client and family relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
• Received and processed rent and other resident fees from 90+ residents.
• Managed and responded to correspondence and inquiries from resident and vendors.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.
• Facilitated criminal background check process for new hires.
• Screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database (iCIMS).
• Managed change through open communication for addressing employee concerns, allowing for different opinions and viewpoints.

**Contract Assignment through Elwood Staffing**

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Processed employee termination paperwork at direction of supervisory staff.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Set up orientations and initial training for new employees.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Updated and maintained employee attendance records.
• Compiled employee records from individual departments to maintain central files.
• Tracked various statistics and kept detailed records to support human resources department.
• Converted employee status from temporary to permanent.

**Contract position through Elwood Staffing for production/printing of the 2020 US Census**

• Promoted to Quality Assurance Team Leader in addition to existing Administrative Analyst position within 90 days of hire.
• Coached and motivated 15-person team to develop competencies.
• Created requirements for benchmarks and monitored completion of tasks for QA team.
• Supported quality control assessments on manufacturing floor.

• Promoted Risk Management Analyst after only five months working in branch.
• Trained staff in Risk Management policies to control company liability.