Angela Vazquez
Chicago,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Call Representative
The LockUp Self Storage
10.2019 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Manager/Sales Floor Supervisor
Living Fresh Market
05.2018 - 09.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier
Pete's Fresh Market
12.2011 - 04.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Chicago Commons
Skills
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Cost Reduction
- Customer Service
- Good Judgment
Languages
Spanish
Professional Working
Timeline
Assistant Manager/Call Representative
The LockUp Self Storage
10.2019 - 01.2023
Manager/Sales Floor Supervisor
Living Fresh Market
05.2018 - 09.2019
Cashier
Pete's Fresh Market
12.2011 - 04.2018
GED -
Chicago Commons
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