Angela Vela
Ocklawaha,FL
Summary
Skilled individual who works effectively under pressure with deadlines. Able to work independently and/or within a team.
Demonstrate success in building long-lasting relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hardworking and passionate job seeker with strong organizational skills eager to secure a full-time position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Community Resource Advocate II
Community Action Organization
05.2023 - Current
- Screened applicants (English and Spanish) to determine eligibility to receive rental assistance.
- Completed CARES assessment to determine eligibility for other services within our organization.
- Completed six-month follow-up calls after they had received assistance from our organization.
- Cleared voicemail queue for the Rent department periodically, as needed.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Office Assistant II
Multnomah County Aging & Disability
11.2022 - 04.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed wellness-checks on clients with caretakers.
- Prepared invoices and sent to accounting to process payment.
Case Owner - Life Events - Deceased Processing
Wells Fargo & Company
04.2022 - 10.2022
- Managed day-to-day business operations.
- Supported customer's inquiries/complaints regarding financial products and services.
- Validated court documents to ensure proper authorization prior to reissuing escrow refund payment.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Shipping Coordinator I
Pacific Residential Mortgage, LLC.
03.2021 - 04.2022
- Shipped mortgage submissions (conventional, FHA, and VA) electronically using Encompass program software.
- Worked with Title companies to request Final Title Policies and Final Deeds to send to investor after they were sold.
- Notary Public for State of Oregon to have MH Affixations notarized and sent to Title companies at signing.
- Scanned older files due to Covid-19 backlog to investors to avoid any late fees.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Phoenix07.2025
Skills
- Document filing
- Legal knowledge
- Document Review
- Analytical Reasoning
- Creative and Critical Thinking
- Document Management
- Community Advocacy
- Judgement and Decision Making
- Attention to Detail
- Court Proceedings
- Building Trust and Relationships
- Effective Multitasking
- Administrative Support
- Support Services
- Legal Document Processing
- MS Office
- Document Preparation
- Exceptional telephone etiquette
- Legal Compliance
- Conflict Resolution
- (English/Spanish) Fluency
- Deadline Adherence
- Policy Knowledge
Hobbies: Nature walks with my two dogs, Singing, and diamond art.
I love taking my dogs on new adventures anywhere we travel.
I sing karaoke and have my own TikTok page with a few songs.
I like to meditate but diamond art really keeps me focused and I just drown myself in deep meditation when I am completing a canvas.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Community Resource Advocate II
Community Action Organization
05.2023 - Current
Office Assistant II
Multnomah County Aging & Disability
11.2022 - 04.2023
Case Owner - Life Events - Deceased Processing
Wells Fargo & Company
04.2022 - 10.2022
Shipping Coordinator I
Pacific Residential Mortgage, LLC.
03.2021 - 04.2022
Bachelor of Arts - Criminal Justice
University of Phoenix
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