Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Velay

Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Leasing Consultant

Portola Del Sol
Las Vegas, NV
04.2024 - 03.2025
  • Maintained accurate records of prospective renters, applications and leases.
  • Negotiated rates and prepared documents such as communization and production sharing agreements.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Conducted informative and personalized tours, resulting in new leases.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Greeted potential tenants and provided information about the property.
  • Conducted background checks on applicants.

Lending Specialist

Advance America
Las Vegas, Nev
09.2019 - 02.2024
  • Monitored the performance of existing loans by analyzing cash flows, collateral values, and other factors affecting repayment obligations.
  • Conducted outreach activities such as phone calls or emails to customers regarding payment status or overdue accounts.
  • Provided guidance and advice on complex lending issues as needed by upper management.
  • Advised customers on the various types of loans available that best meet their individual needs.
  • Informed customers of loan application requirements and deadlines.
  • Prepared and submitted loan documents to relevant parties for review and approval.
  • Set up debt payment plans based on client credit, income and assets.
  • Reviewed customer financial information to determine eligibility for loans.
  • Collected deposits or payments and arranged for billing.

Sales Associate

Express Factory Outlet
Las Vegas, NV
07.2016 - 08.2019
  • Operated the cash register to complete transactions.
  • Assisted customers in selecting clothing items by providing fashion advice and personal recommendations based on preferences.
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Cleaned fitting rooms after each customer use.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Conducted inventory checks to monitor stock levels and identify needs for restocking.
  • Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
  • Handled returns and exchanges according to company policies.

Sales Associate

AT&T
Las Vegas, Nevada
12.2014 - 06.2016
  • Worked with fellow sales team members to achieve group targets.
  • Upsold additional items based on customer interests and needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Placed special orders or called other stores to find desired items.
  • Processed credit card transactions quickly and securely.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed trusting relationships with customers by making personal connections.

Insurance Agent

Fred Loya Insurance
Las Vegas, NV
02.2013 - 11.2014
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Educated customers on the importance of maintaining adequate insurance coverage.

Education

High School Diploma -

Spring Valley High School
Las Vegas
05-2013

Skills

  • Lease negotiation
  • Tenant relations
  • Customer service
  • Sales techniques
  • Document preparation
  • Financial analysis
  • Rental applications
  • Attention to detail
  • Effective communication
  • Time management
  • Lease agreements
  • Contract negotiation
  • Property tours and inspections
  • Phone and email etiquette
  • Fair housing compliance
  • Telephone inquiry management
  • Bilingual communication
  • Spanish fluency

Languages

Spanish
Full Professional

Timeline

Leasing Consultant

Portola Del Sol
04.2024 - 03.2025

Lending Specialist

Advance America
09.2019 - 02.2024

Sales Associate

Express Factory Outlet
07.2016 - 08.2019

Sales Associate

AT&T
12.2014 - 06.2016

Insurance Agent

Fred Loya Insurance
02.2013 - 11.2014

High School Diploma -

Spring Valley High School

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Angela Velay