Angela Vereen

• Provide leadership and accountability by coaching, developing, and retaining a high performing sales team.
• Demonstrate consistency in achieving both admit and census goals by monitoring and assessing the progress and development of each Account Executive/Territory. Prompt attention and action to any gap in performance to budgeted expectations and barriers related to these gaps.
• Build high performing Sales Team by recruiting and hiring top sales talent.
• Compile, communicate, and execute best practices in the field. Help develop new ideas, protocols and efficiencies for maximizing marketing resources to grow market share.
• Develop a collaborative partnership with the Operation Leadership team. Create and support a shared vision for growth between Sales and Operations.

• Hires, directs, trains and supervises the sales team at the agency level.
• Coaches employees to overcome objections and collaboratively work toward growth goals.
• Supervises and monitors growth and health of the sales team in their defined territories.
• Maintains a comprehensive working knowledge of community resources providing in-services and education to the sales team.
• Communicates with physicians, nurses and other healthcare professionals in regard to interested, prospective and/or current patients.
• Performs direct sales to key accounts.
• Establishes and maintains a positive working relationship with referral sources, patients, families, healthcare professionals, and the community at large to bring a greater understanding of the hospice philosophy and support to all patients that desire our care.
• Assists the Director of Admissions in overseeing the referral to admissions process to achieve growth goals.
• Manages conflict and complaint resolution when necessary.
• Develops an agency business plan establishing organization volume projections in the annual budget to drive financial performance.
• Understands key drivers of revenue, admissions and length of stay and designs strategic sales strategies to achieve agency growth goals.
• Utilizes basic sales process to uncover customer needs and barriers.
• Plans, directs, organizes and coordinates educational events, health fairs and community programs..
• Maintains compliance by documenting accurately and timely within the organization's electronic health record

Provided and directed nursing care to patients in their homes as prescribed by the physician. Coordinated total plan of care and helped to achieve and maintain continuity of patient care by planning and exchanging information with physician, agency personnel, patient, family, and community resources.

1. Clinical

• Initiated, developed, implemented, and made necessary revisions to the plan of care in collaboration with the physician and other health care professionals involved in care.
• Directly and/or indirectly supervised all care and provided instruction as appropriate. Also provided required supervisory visits.

2. Documentation and Care Delivery

• Provided high quality clinical services within the plan of care, and in coordination with other members of the health care team.
• Completed the comprehensive assessments (OASIS) including medication reconciliation.

3. Quality

• Made the initial and/or comprehensive nursing evaluation visit. Provided all ordered skill nursing care and patient education.
• Communicated relevant information timely and effectively with appropriate agency staff and with other clinicians. Also, communicated timely and effectively with physicians, patients, and family members to ensure quality care.