Summary
Overview
Work History
Education
Skills
A busy mindset.
Languages
Timeline
Generic

Angela Verlah

Dallas,Texas

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Results-driven form customer service manager, accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors, dealing with customers for a long time.

Overview

8
8
years of professional experience

Work History

Team Leader/Care Coordinator

Abell Companions
McKinney, TX
03.2019 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Coordinated weekly meetings for internal and external groups.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Scheduling Manager/Resident Supervisor/Care Coordinator

Mayberry Gardens Assisted Living And Memory Care Homes
Garland, TX
08.2017 - 06.2020


  • Educated families and residents on facility procedures.
  • Trained and coach new staff members on facility policies, residents care and medicine distribution.
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Offered monthly inservice courses to staff members
  • Cancelled and rendered sanctions to staff members who were guilty of any unprofessional mal-practices.
  • Coached and coordinated team work and transparency spirit among staff members.
  • Drew a permanent work schedule of each staff, making it open for any unforeseen eventuality.
  • Made daily tour to visit all the residents, to assure them of their wellbeing in the said facility.
  • Consulted with staff members concerning any new innovations in the organization.

CSM/Cashier/Call Center Representative

425 Coit Rd , Plano Tx 75075 Walmart
Plano, TX
04.2018 - 02.2020
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Initiated termination of customer contract upon request.
  • Educated customers on company systems, form completion and access to services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Excellent in written, verbal, and electronic communication skills ,seeking to learn more knowledge with an inquisitive mindset.
  • Worked always with team, coaching maturely, assessing and maintained improving of roadmap.
  • completed and shared team commitment report within the organization, based on the acceptance and satisfaction of the product owners.

Education

No Degree - Professional Scrum Master

Professional Scrum Master Certification
Online

Associate of Applied Science -

St' Pius X TTC Tatum
Cameroon
06.2000

Skills

  • Work Planning and Prioritization
  • Analytical Thinking
  • Attention to Detail
  • Continuous Professional Improvement
  • Verbal and Written Communication
  • Cash Register Operations
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Leading Team Meetings
  • Inventory Accuracy
  • Leading Employees

A busy mindset.

Putting things in order.

Holding meetings.

Leading and educating.

Always busy doing some work.

Coaching my team.

Always learning new knowledge.

Languages

English
Full Professional

Timeline

Team Leader/Care Coordinator

Abell Companions
03.2019 - Current

CSM/Cashier/Call Center Representative

425 Coit Rd , Plano Tx 75075 Walmart
04.2018 - 02.2020

Scheduling Manager/Resident Supervisor/Care Coordinator

Mayberry Gardens Assisted Living And Memory Care Homes
08.2017 - 06.2020

No Degree - Professional Scrum Master

Professional Scrum Master Certification

Associate of Applied Science -

St' Pius X TTC Tatum
Angela Verlah