Angela Vest
Evans,GA
Summary
Adept at fostering customer relationships and boosting sales, I excelled at BayMont Inn & Suites by enhancing guest satisfaction and loyalty, which in turn increased sales. My expertise in customer service and sales management, coupled with a knack for relationship building, significantly contributed to our team's achievements.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Knowledgeable [Desired Position] with solid background in sales and proven ability to drive revenue growth. Successfully built client relationships and consistently met sales targets. Demonstrated effective communication and negotiation skills.
Overview
4
4
years of professional experience
Work History
HouseKeeping/Salesperson
BayMont Inn & Suites Hotel Augusta Ga
08.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Front Desk Receptionist
Comfort Inn & Suites
11.2020 - 07.2024
- Promoted hotel amenities and services, resulting in increased usage of on-site facilities by guests.
- Contributed to the success of hotel events and functions by working closely with banquet staff in ensuring seamless coordination between departments.
- Stayed informed about local events, attractions, and restaurants to provide accurate recommendations for guests seeking entertainment options during their stay.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through crosspromotions.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
- Returned lost items to their rightful owners following hotel procedures for logging, storing, and releasing found property.
- Supported sales team efforts by providing leads for potential clients based on guest feedback or interactions with local businesses during daily operations.
- Trained new front desk staff members, sharing best practices and ensuring consistent performance across all shifts.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
- Coordinated group bookings efficiently by organizing room blocks according to specific requirements such as proximity or accessibility features needed by attendees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Academy Of Richmond County
Augusta, GA05-1996
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Active listening
- Sales management
- Social selling
- Relationship selling
- Complaint handling
Timeline
HouseKeeping/Salesperson
BayMont Inn & Suites Hotel Augusta Ga
08.2023 - Current
Front Desk Receptionist
Comfort Inn & Suites
11.2020 - 07.2024
High School Diploma -
Academy Of Richmond County
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