Summary
Work History
Education
Skills
Timeline
Generic

Angela Vice

Houston,TX

Summary

Hardworking professional holding 17 years of customer service, administrative, supply & logistics experience. Profecient in warehouse, retail and office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.

Possess a strong proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Process Assistant

Amazon Fulfillment Center
Houston, TX, 77095
01.2021 - 04.2022
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Conducted training and applied change management to achieve desired outcomes.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Outbound Problem Solver

Amazon Fulfillment Center
Houston, Texas
08.2019 - 12.2020
  • Promoted to Process Assistant from Outbound Problem Solver Team Lead in less than a year.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Resolved problems of missing merchandise, delivery cancellations and incomplete deliveries.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Used Softwareto prepare bills of lading and shipping documents.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Picked orders, scanned products and packed boxes.
  • Recorded shipment data such as weight and discrepancies using POPS software.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records to ensure ICQA to improve the efficiency and productivity of managing inventory. Improved my department's IPI by 45% in two months.
  • Relished innovation to push team for innovative solutions to get best result.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate.
  • Evaluated potential costs, required resources and potential barriers to successfully implement solutions.

Packaging Associate

Amazon
Houston, Texas
05.2019 - 08.2019
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
  • Monitored team work performance and elevated production or personnel issues to management.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Used pallet jacks to safely move 100 pounds of product and materials.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
  • Managed job performance of warehouse personnel to encourage steady and productive workflow.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Completed processing activities to conform with laws, safety standards and product hygiene standards.
  • Moved packages to loading area using lift equipment and conveyor systems.
  • Measured product sizes, packaging equipment needed and packing options.
  • Promoted from Seasonal Hire to Blue Badge in 2 months, and trained as an Outbound Problem Solver.

Office Manager

HP Home Construction Inc
Houston, Texas
07.2017 - 03.2019
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Sourced vendors for special project needs and negotiated contracts.
  • Developed standard operating procedures for all administrative employees.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts and generated reports for company database.

Education

Bachelor Of Liberal Arts - Political Science

Texas A&M University,
College Station, TX,US
05.2004

Associate Of General Studies -

Blinn College
College Station, TX
05.2000

General Studies -

Dulles High School
Sugar Land, TX
05.1999

Skills

  • Inventory management
  • Order preparation
  • Database administration
  • Records management
  • Customer relations and communications
  • Sorting and labeling
  • Scheduling
  • Office management
  • Payroll and budgeting
  • Business administration
  • Administrative support
  • Customer and client relations
  • Office administration
  • Employee timesheet processing
  • Scheduling and calendar management
  • Multi-line phone proficiency
  • Spreadsheet management
  • Report analysis

Timeline

Process Assistant

Amazon Fulfillment Center
01.2021 - 04.2022

Outbound Problem Solver

Amazon Fulfillment Center
08.2019 - 12.2020

Packaging Associate

Amazon
05.2019 - 08.2019

Office Manager

HP Home Construction Inc
07.2017 - 03.2019

Bachelor Of Liberal Arts - Political Science

Texas A&M University,

Associate Of General Studies -

Blinn College

General Studies -

Dulles High School

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Angela Vice