Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Villalobos Lobatos

Aurora,CO

Summary

Driven professional with a proven track record at Safeway/Albertsons, adept in Operations and Customer Service Management. Excelled in enhancing customer satisfaction, reducing overhead costs by optimizing inventory, and leading teams to exceed sales goals. Skilled in multitasking and problem-solving, ensuring efficient operations and positive workplace dynamics. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

4th Key Manager

Safeway/Albertsons
07.2019 - Current
  • Oversaw daily operations, ensuring a smooth and efficient work environment for staff members.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent high-quality service delivery.
  • Reduced overhead costs by closely monitoring inventory levels and adjusting ordering patterns to minimize excess stock.
  • Facilitated weekly team meetings to discuss sales goals, upcoming promotions, and address any outstanding issues or concerns.

Associate

Aeropostale
11.2018 - 01.2019
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

Certificate - Homeland Security

Community College of Denver
Denver, CO
05.2024

Bachelor of Science - Psychology

Metropolitan State University of Denver
Denver, CO
05.2023

Skills

    Operations Management

    Product Management

    Human Resources Management

    Marketing Management

    Customer Service

    Cash Handling

    Customer Service Management

    Training and mentoring

    Task Delegation

    Store maintenance

    Daily Reporting

    Positive Attitude

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Multitasking

    Reliability

Languages

Spanish
Native or Bilingual

Timeline

4th Key Manager

Safeway/Albertsons
07.2019 - Current

Associate

Aeropostale
11.2018 - 01.2019

Certificate - Homeland Security

Community College of Denver

Bachelor of Science - Psychology

Metropolitan State University of Denver
Angela Villalobos Lobatos