ANGELA VILLALOVAS
Northglenn,CO
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with individuals, families, and care providers. Fosters sense of community co-workers and other departments in NMCS to support individuals in becoming successful in all aspects of life.
Overview
24
24
years of professional experience
Work History
Lead Bilingual Residential Program Manager
North Metro Community Services
12.2008 - Current
- Oversight of services and supports of individuals receiving residential services through NMCS
- Ensure all individuals living in residential services are safe and are cared for according to all rules and regulations according state and Community Center Board
- Work in a team atmosphere to promote a person centered environment and programs.
- Communicate regularly with guardians of individuals answering questions and addressing concerns.
- Coordinated services and therapy for individuals and managed attendance and billing for individuals
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.
- Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
- Established a culture of continuous improvement within the residential program through regular evaluations, performance tracking, and staff feedback sessions.
- Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Evaluated program effectiveness regularly using data analysis techniques, adjusting strategies as needed to continually improve resident outcomes.
- Developed strong relationships with individuals, families, and caregivers through consistent communication, involvement in care planning, and addressing concerns promptly.
- Assisted individuals with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each individuals unique needs and goals.
- Assisted in the coordination and introduction of Spanish-speaking families and individuals into the Family Caregiver Program with Spanish translation of paperwork and programs.
Day Program Team Leader
North Metro Community Services
05.2005 - 12.2008
- Oversight of staff and individuals in day program services
- Coordinate, and create community integration sites
- Monitor of individual files
- Ensure health of safety of all individuals receiving day program services
- Monitor of all programs, and training's
- Participation of meetings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Resource Coordinator
North Metro Community Services
05.2002 - 05.2005
- Coordinate services of individuals receiving services with different day programs, and residential agencies
- Coordinate meetings according to individual's needs
- Participate in meetings
- Complete monitoring and monthly contacts
- Coordinate new enrollments
- Assist with dispute resolution.
Employment Consultant
North Metro Community Services
01.2001 - 05.2003
- Work with individual's receiving employment services learn their place of employment in the community
- Training of job tasks and duties
- Documentation
- Attend Meetings
- Program development
- Time Studies.
Education
Bilingual/ Bi-cultural Elementary Education - Education
Some College (No Degree)
GreeleyBachelor of Science - Education
University of Northern Colorado
Greeley, COHigh School Diploma -
Thornton High School
Thornton, CO01.1992
Skills
- Written and verbal communication
- Supervision
- Data analysis
- Relationship development
- Problem resolution
- Team building
- Customer service
- Intake and Enrollment Process
- Training of employees, and Independent Contractors
- Find placement for People in services
- Attend meetings/Coordinate meetings
- Monitor Home Files
- Financial training and oversight
- On-call after hours and on Weekends
- Work with Spanish-speaking families, and teams
- Positive working relationships
- Client Advocacy
- Staff Performance Assessments
- Payroll procedure oversight
- Collaboration
- Time Management
- Attention to Detail
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
- Professionalism
- Issue Resolution
- Crisis Management
- Emergency Response
- Professional Demeanor
- Spanish Translation
Accomplishments
Was nominated for an employee of the month award.
Languages
Spanish
Professional Working
Timeline
Lead Bilingual Residential Program Manager
North Metro Community Services
12.2008 - Current
Day Program Team Leader
North Metro Community Services
05.2005 - 12.2008
Resource Coordinator
North Metro Community Services
05.2002 - 05.2005
Employment Consultant
North Metro Community Services
01.2001 - 05.2003
Bilingual/ Bi-cultural Elementary Education - Education
Some College (No Degree)
Bachelor of Science - Education
University of Northern Colorado
High School Diploma -
Thornton High School
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