Angela Vo
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Property Manager
Main Street Homes
01.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Administered operations to handle needs of more than 50 tenants across 50 property units
Owner/Operator
The Nail Place
06.2007 - 05.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Managed over a 100 customer calls per day. and increased sales by 10% yearly
Education
Associate of Arts - Business Management
Collin County Community College District
Plano, TX06.2003
Skills
- Active Listening
- Task Prioritization
- Customer service-focused
- Exceptional oral and written communication skills
- Adaptable
Timeline
Property Manager
Main Street Homes
01.2017 - Current
Owner/Operator
The Nail Place
06.2007 - 05.2016
Associate of Arts - Business Management
Collin County Community College District
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