Angela Volair
Fresno
Summary
Dedicated, committed, and hardworking individual with over 10 years’ experience in providing excellent customer service to doctors, patients, and vendors. Ensuring patient appointments, authorizations, insurance verification, and claims are accurately scheduled and filled in a timely manner. One is seeking a career in healthcare in which my skills and background can be utilized for mutual benefit.
Overview
19
19
years of professional experience
Work History
Sr. Infusion Liaison (Oncology)
Houston Methodist
06.2025 - Current
- Assisted teams in completing projects on schedule and within budget parameters. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Managed updates to patient demographic records to ensure accuracy and compliance.
- Executed verification of benefits and secured authorizations for scheduled and unscheduled chemotherapy services.
- Facilitated acquisition of PCP referrals for HMO plans.
- Calculated and communicated out-of-pocket costs for services to patients.
- Managed designated work queue to ensure timely authorization of ordered medications.
Patient Financial Liaison (Oncology)
Houston Methodist
01.2024 - 06.2025
- Facilitated submission and processing of insurance appeals to ensure timely resolutions.
- Facilitated peer-to-peer request processes for physicians to streamline communication.
- Facilitated authorizations for same-day and next-day requests to support operational efficiency.
- Supported treatment order coordination to enhance patient care efficiency.
- Served as primary contact to streamline patient interactions with insurance companies.
- Supported escalation processes to ensure timely and effective issue resolution.
- Supported financial obligation management to maintain organizational fiscal health.
- Educated patients and clinic staff on benefits and authorization procedures to enhance understanding.
- Coordinated efforts between infusion team and clinic to address authorization challenges, ensuring minimal disruption to scheduling.
- Coordinated with infusion team and clinic to modify medication protocols, supporting patient care standards.
Sr Patient Access Associate
Houston Methodist
12.2018 - 01.2024
- Facilitated elite on-call support for Astros and Texans players to enhance their experience and satisfaction.
- Managed appointment scheduling for advanced radiology services, ensuring timely access to ultrasounds, vascular fluoroscopy, and other ordered procedures.
- Executed timely updates of patient demographics to enhance data integrity and support healthcare operations.
- Facilitated benefits verification and obtained necessary authorizations to ensure service delivery.
- Coordinated referral processes to ensure timely access to primary care providers for HMO plan members.
- Delivered transparent cost information to patients to facilitate informed decision-making regarding services.
- Communicated denied authorization requests to clinical staff to facilitate appropriate patient care actions.
- Supported resolution of denial cases and coordinated appeal submissions to ensure compliance.
- Addressed customer questions regarding billing and insurance to ensure clarity and satisfaction.
- Executed scheduling of ordered studies by systematically processing tasks from a structured work queue.
Patient Business Services Affair Specialist
Baylor College of Medicine
08.2018 - 10.2018
- Pre-register patients for appointments
- Obtain PCP referrals
- Verify insurance benefits and eligibility for procedures, surgeries, and general office visits
- Obtain patient responsibility such as co-pay, co-insurance, and deductible amounts required for time of service
- Notify patients of payment requirements for amounts over $100
- Answer inbound calls concerning payments, appointment information, and too process payments
Patient Registration
Kelsey Seybold
07.2018 - 08.2018
- Checked patients in for Neurology and Ophthalmology appointments
- Updated patients’ demographics
- Verified insurance and collected payments at the time of registration.
- Verified benefits and obtained authorization for procedures and surgeries
Patient Business Service Rep Lead
Texas Oncology
03.2015 - 07.2018
- Verify third party insurance
- Oversee clinical review staff to insure authorizations are done efficiently
- Work denial reports for missed authorizations and denied claims
- Obtain prior authorizations for outpatient and inpatient injectable medications, obtain pcp referrals, ct/pet scans, and radiation therapy authorizations
- Make/cancel doctors’ appointments
- Update patient demographics utilizing EPIC
- Input proper billing charges for patient treatments
- Comply with all HIPAA regulations
Patient Access Rep
Harris Health System
06.2011 - 03.2015
- Ensures pre-registration, insurance verification, and all required self-pay follow-up is customer focused, accurate and efficient
- Contacts patient to complete pre-registration; collects defined minimum data set, including patient demographic and other identification data, insurance or another third-party payer information
- Obtains all signatures required according to established policies and procedures
- Collects all required patient co-pays, deductibles and deposits and posts transactions appropriately to patients’ accounts.
- Registered over 100 patients a day within a 2-minute guideline to see the doctor
- Complies with all HIPAA regulations/policies
Front End Healthcare Billing Specialist
Lab Corp
03.2011 - 07.2011
- Performs posting of patient information
- Work billing exception reports in an electronic format by utilizing the system tools for resolution or call the customer for needed billing information and update accordingly.
- Identify trends and ways to help prevent billing exceptions
- Comply with all HIPPA regulations
Patient Business Service Associate
MD Anderson Cancer Center
05.2007 - 02.2011
- Prepared and logged insurance checks received via mail and routed to bank for deposit
- Apply adjustments to patient accounts per institution policies and procedures
- Contacted insurance companies to resolve payment issues
- Verified third party payer information via various websites
- Contacted patients to resolve issues with their account
- Complied with all HIPAA regulations
- Provided excellent customer service to patients
- Other duties as assigned by management
Education
High School -
Hastings High School
Houston, TX1995
Criminal Justice
Houston Community College
Houston, TX05.2018
Skills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Team collaboration
- Verbal and written communication
- Critical evaluation capacity
Timeline
Sr. Infusion Liaison (Oncology)
Houston Methodist
06.2025 - Current
Patient Financial Liaison (Oncology)
Houston Methodist
01.2024 - 06.2025
Sr Patient Access Associate
Houston Methodist
12.2018 - 01.2024
Patient Business Services Affair Specialist
Baylor College of Medicine
08.2018 - 10.2018
Patient Registration
Kelsey Seybold
07.2018 - 08.2018
Patient Business Service Rep Lead
Texas Oncology
03.2015 - 07.2018
Patient Access Rep
Harris Health System
06.2011 - 03.2015
Front End Healthcare Billing Specialist
Lab Corp
03.2011 - 07.2011
Patient Business Service Associate
MD Anderson Cancer Center
05.2007 - 02.2011
High School -
Hastings High School
Criminal Justice
Houston Community College