Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Wade

Mays Landing

Summary

Dynamic and results-driven professional with exceptional customer service skills. Proven ability to resolve conflicts and enhance client loyalty through effective problem-solving. Strong attention to detail and time management expertise, ensuring efficient front desk operations and a positive customer experience. Committed to fostering collaborative team environments.

Overview

7
7
years of professional experience

Work History

Sales Associate

Target
01.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

ShopRite
08.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Team Leader

Forever 21
02.2023 - 07.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Receptionist

ATAX
12.2022 - 03.2023
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Sales Associate

Foot Locker
10.2021 - 01.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Receptionist

Complete Care Family Medical
11.2018 - 06.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Oakcrest High School
Mays Landing, NJ

Skills

  • Problem-solving skills
  • Customer service
  • Time management
  • Front desk operations
  • Medical terminology
  • Attention to detail

Accomplishments

    Accepted into the Biology Science/Health Science degree program at Rowan Collage of South Jersey; currently pursuing a specialty in radiology.

Timeline

Sales Associate

Target
01.2024 - 06.2025

Customer Service Representative

ShopRite
08.2023 - 01.2024

Team Leader

Forever 21
02.2023 - 07.2023

Receptionist

ATAX
12.2022 - 03.2023

Sales Associate

Foot Locker
10.2021 - 01.2023

Receptionist

Complete Care Family Medical
11.2018 - 06.2019

High School Diploma -

Oakcrest High School

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