Angela Wagenti
Atlanta,GA
Summary
Proven leader with a track record of driving revenue growth and operational excellence at V'roooom Technology Inc. Leveraged strategic planning and leadership team building to expand market presence and enhance customer satisfaction. Skilled in negotiation and crisis management, achieving a significant increase in client retention and business expansion. Demonstrates integrity and innovative problem-solving, ensuring company success in competitive environments.
Overview
32
32
years of professional experience
Work History
President/Owner
V'roooom Technology Inc
06.1999 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crises effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Client retention
- Sales
- Marketing
- Billing QuickBooks
- Project Management
- Quarterly Marketing Report Reviews with clients
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Supported project management team for optimal performance.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization's operations.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
- Represented the organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw divisional marketing, advertising, and new product development.
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Directed technological improvements, reducing waste and business bottlenecks.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded business into new markets
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
President/Owner
Capella's Dance Studio
02.2014 - 12.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crises effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Oversee day-to-day operations of each classroom and teachers
- Head Choreographer for Tap, Ballet, Jazz, Hip-Hop
- Worked with my teachers on correct teaching with students ages 3-adult
- Productions Recital Shows for all classes and students
- Secured and Federal Contract to teach dance on Ft. Benning Military Base for 8 years
- Worked with CPA and Payroll Company to manage our finances
- Ran dance camps for Daycare centers and our students in summers
- Choreograph/Coached NFL Arena AF-2 Football Dance Team 2001-2016
Vice President of Sales and Marketing
JKG Printing
04.1993 - 07.1997
- Worked directly with each of the 8 people on our sales team to produce
- Reported directly to CEO weekly
- Sold and produced solid high clients for Commercial Printing
- Retained Corporate Clients for all printing: Bell South Mobility, Office Depot, Boca Raton Community Hospital, NCCI National Insurance Group, and several others
- Managed Proposals for quoting printing jobs
- Brought in Contracts to the company that would allow clients to pre-print in bulk to store at our location for distribution of printing orders to be distributed to all of their different locations.
- Managed Press checks for printing jobs for my client to confirm all was correct and looked professional
- Worked directly with my CSR (customer service reps) to manage printing jobs for production meetings
- Produced Sales of $3.5 million in revenue
Education
Business Certification For Entrepreneur - Business Management
University of Georgia
Athens, GA05.2003
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
- Operations Management
- Staff Training
- Project Management
- Sales and Marketing
- Business Development
- Contract Negotiation
- Negotiation
- Company Representation
- Business Planning
- Strategic Visioning
- Contract Management
- Staff Management
- Innovation and Creativity
- Technology literacy
- Brand Management
- Business Administration
- Program Management
- Program Oversight
- Consulting
- Marketing expertise
- Social media proficiency
- Remote Team Management
- Executive Performance Management
- Contract Administration
- Google Analytics
- Infrastructure Planning
- Leadership and People Development
- Marketing and Advertising
- Analytical and Critical Thinker
- Effective Communicator and Public Speaker
- Relationship and Team Building
- Planning and coordination
- Goal Setting
- Management Team Leadership
- Strategic business planning
- Adaptable and Flexible
- Employee Motivation and Performance
- Executive Leadership
- Client Relationship Building
- Client Engagement
- Employee Coaching
- Community Outreach
- Project Oversight
Accomplishments
Severed on many boards throughout my career; Boca Chamber of Commerce, Junior League of Boca Raton, American Heart Association. Voted "Women Volunteer of the Year" 2 years in a row 1996 & 1997, Served as our State Representative for American Heart Association of Boca Ration, Junior League of Columbus Ga, Sports Council board for City of Columbus, Ga, Columbus Georgia Chamber of Commerce, CDAC Community Development Advisory Council (Board) for the city district 2, Children's Treehouse Learning Center and Board of the Lullwater Association.
I have earned many awards over the last 30 years of my career. (can provide if requested)
Dance, Travel, Live Music, Art Galleries, Museums and Volunteering
I started dancing at 8 years old. I have always had a passion for creating and teaching dance. Their is nothing better than bringing a talent out of a person to help build their confidence. I love learning new things all the time which always happens when traveling to new areas. To see the culture of that area or some times it's the beauty of architect of such gorgeous buildings. My love for the arts are from broadway shows to beautiful paintings. If I could volunteer full time I would. Nothing better than helping others and giving back to the communities.
Timeline
President/Owner
Capella's Dance Studio
02.2014 - 12.2024
President/Owner
V'roooom Technology Inc
06.1999 - Current
Vice President of Sales and Marketing
JKG Printing
04.1993 - 07.1997
Business Certification For Entrepreneur - Business Management
University of Georgia
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