Angela Waggood
Tacoma
Summary
24 years of customer service experience, including 9 years in sales, with a proven track record in cultivating partnerships and retaining key accounts. Expertise in implementing pricing models and managing vendor relations to drive profit growth. Strong ability to expand market territory while maintaining a customer-oriented approach.
Overview
25
25
years of professional experience
Work History
Sales Manager
Empyreal
Tacoma
06.2017 - Current
- Dynamic sales leader with over nine years of experience in sales management and client retention.
- Proven track record of driving revenue growth and expanding market share in competitive environments.
- Executed strategic sales plans that consistently exceeded targets and boosted market share.
- Established client retention strategies that enhanced loyalty and repeat business.
- Identified new business opportunities and nurtured client relationships for long-term partnerships.
- Developed strategic partnerships that increased brand visibility and customer engagement.
- Leveraged over 24 years of customer service experience to improve client satisfaction.
- Fostered cross-team collaboration to align efforts with organizational goals.
Adjuster: PD, BI, MRR, CSC
Progressive Claims
12.2012 - 05.2015
- Led team of representatives to achieve target metrics through effective guidance and performance management.
- Led Customer Service Center to enhance customer satisfaction and streamline operations.
- Ability to analyze complex claim files and make sound decisions based on policy coverage and industry regulations.
- Stayed current with industry trends and legal changes to enhance compliance and operational effectiveness.
- Provided exceptional customer service to ensure positive experiences for clients.
- Completed training to develop skills in conflict resolution and effective negotiation.
Bartender/Server
Tacoma
02.2001 - 12.2012
- Delivered exceptional customer service to enhance guest satisfaction and drive repeat business.
- Committed to outstanding service by enthusiastically assisting customers to enhance their experience.
- Identified customer needs during interactions to deliver personalized service.
- Managed multiple tasks efficiently, ensuring smooth operations during peak hours.
Education
Bachelors - IAS concentration in Art, Media and Culture
University of Washington
01-2008
Skills
- Sales strategy
- Customer relationship management
- Territory and account management
- Sales tracking & reporting
- Order management
- Team leadership
- Negotiation
- Conflict resolution
- Effective communication
- Analytical problem solving
- Time management
- Office and Google proficiency
- Travel booking expertise
Timeline
Sales Manager
Empyreal
06.2017 - Current
Adjuster: PD, BI, MRR, CSC
Progressive Claims
12.2012 - 05.2015
Bartender/Server
02.2001 - 12.2012
Bachelors - IAS concentration in Art, Media and Culture
University of Washington