Summary
Overview
Work History
Education
Skills
Activities
Affiliations
References
Timeline
Generic

Angela Wagner

Joplin,MO

Summary

Dynamic customer service professional with extensive experience at McDonald's, excelling in conflict resolution and team leadership. Proven ability to enhance customer satisfaction through effective communication and menu memorization. Skilled in food preparation and maintaining health code compliance, consistently fostering a positive dining atmosphere.

Overview

29
29
years of professional experience

Work History

Fitting Room Associate

Ross Dress for Less
Joplin, MO
01.2024 - Current
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered store and merchandise questions and led customers to wanted items.
  • Attended to customer service issues.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Maintained security measures to check for issues such as switched tags and stolen merchandise.

Crew Member

Taco Bell
Joplin, MO
09.2017 - 09.2019
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
  • Educated customers on menu items, product ingredients and nutritional values
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
  • Resolved customer complaints in a professional manner
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Packed fast food products in approved containers, cups and bags

Assistant Manager

McDonald's Restaurant
Webb City, MO
03.2011 - 05.2014
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Ensured compliance with safety regulations and company policies
  • Monitored employee attendance records, timekeeping, and payroll information
  • Managed customer service inquiries and complaints in a timely manner
  • Resolved conflicts between team members in an effective manner
  • Maintained up-to-date knowledge of company products and services
  • Communicated regularly with customers to gain insights into their needs

Customer Service Representative

NCO/Alorica
Joplin, MO
09.2005 - 10.2009
  • Answered customer inquiries and provided accurate information regarding products and services
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Developed strong relationships with customers by providing personalized assistance and support
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints

Customer Service Representative

Aegis/Teleperformance
Joplin, MO
06.2003 - 09.2005
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Developed strong relationships with customers by providing personalized assistance and support
  • Mentored new employees on procedures and policies to maximize team performance
  • Improved customer service wait times to mitigate complaints
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Asked probing questions to determine service needs and accurately input information into electronic systems

Assistant Manager

Steak N Shake
Joplin, MO
09.2001 - 01.2002
  • Proposed or approved modifications to project plans
  • Mediated conflicts between employees and facilitated effective resolutions to disputes
  • Assigned work and monitored performance of project personnel
  • Recruited and trained new employees to meet job requirements
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
  • Completed inventory audits to identify losses and project demand
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Supervised daily operations including scheduling shifts, assigning duties

Hostess

Country Market Restaurant
Joplin, MO
05.1996 - 02.1998
  • Educated customers on menu items, product ingredients and nutritional values
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items
  • Provided excellent customer service to maintain a positive atmosphere for guests
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
  • Resolved customer complaints in a professional manner
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Answered phone calls promptly to provide accurate information about menu items or prices
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Wiped down tables and equipment, swept and refilled stock
  • Stocked shelves and cases with new or transferred items

Education

High School Diploma -

Greenbrier High School
Greenbrier, TN
05.1985

Skills

  • Beverage Preparation
  • Safe Food Handling
  • Food Preparation
  • Customer Service
  • Menu Memorization
  • Inventory Restocking
  • Health Code Compliance
  • Customer Engagement
  • Drive-Thru Operations
  • Order Management
  • Crew Leadership
  • Flexible Schedule
  • Verbal and Written Communication
  • Company Standards
  • Telephone Etiquette
  • Cleaning
  • Product Promotion
  • Taking Orders
  • Clear Communication
  • Teamwork and Collaboration

Activities

  • Reading
  • Painting
  • Movies
  • Helping out friends in need

Affiliations

  • I love to read
  • I paint
  • enjoy walking my dog
  • Crafter

References

References available upon request.

Timeline

Fitting Room Associate

Ross Dress for Less
01.2024 - Current

Crew Member

Taco Bell
09.2017 - 09.2019

Assistant Manager

McDonald's Restaurant
03.2011 - 05.2014

Customer Service Representative

NCO/Alorica
09.2005 - 10.2009

Customer Service Representative

Aegis/Teleperformance
06.2003 - 09.2005

Assistant Manager

Steak N Shake
09.2001 - 01.2002

Hostess

Country Market Restaurant
05.1996 - 02.1998

High School Diploma -

Greenbrier High School

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