Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Walker

Retail Store Manager
Pampa,TX

Summary

Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Dynamic manger bringing eight years of sales staff direction and store oversight. Strengths in sales, service and team leadership in retail environments. Consistent record of increasing sales, cutting costs and developing exceptional front-end teams. Experienced store manager sale offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Mobilelink Cricket
Pampa, TX
03.2018 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Hired, trained and supervised retail team members bringing in $100 in annual revenue.

Assistant General Manager of Operations

Metro PCSInc
Amarillo, TX
05.2015 - 12.2017
  • Planned and prepared work schedules for five employees to assign employees to specific duties.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 100% decrease in waste.
  • Generated $100 in additional revenue by growing customer base through outstanding service.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Introduced on-site and off-site special events and expanded customer demographics, increasing daily business by 100%.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Education

Certificate - TDCJ Corrections

Clarendon College
Clarendon, TX
03.2013

Certificate - EMT 1

Clarendon College
Clarendon, TX
05.2007

Certificate - TDCJ Corrections

Amarillo College
Amarillo, TX
11.1998

GED -

Pampa Senior High
Pampa Texas
05.1986

Skills

  • Finance and Accounting Oversight
  • Corrective Actions
  • Human Resources Oversight
  • Shift Scheduling
  • Mathematical Calculation and Reasoning
  • Performance Monitoring and Evaluation
  • Hiring and Training
  • Problem Anticipation and Resolution
  • Constructive Feedback
  • Store Opening and Closing
  • Retail Operations
  • Administrative Management
  • Department Oversight
  • Retail Employee Training
  • Profit and Loss Control
  • Stockroom Management
  • Sales Promotion
  • Effective Working Relationships
  • ID Verification
  • Program Optimization
  • Operational Efficiency
  • Payment Processing
  • Sales Tracking
  • Sales Analysis
  • Special Assignments
  • Cost Control
  • Complaint Resolution
  • Policy Development and Enforcement
  • Records Organization and Management
  • Performance Monitoring
  • Merchandise Strategizing
  • Sales Leadership
  • Coaching and Mentoring
  • Market Trend Awareness
  • Vendor Collaboration
  • Strategic Partnership
  • Incident Reporting
  • Desktops, Laptops and Mobile Devices
  • Window Displays
  • Customer Relations
  • Personnel Scheduling
  • Endurance Building
  • Retail Objectives
  • Money Handling

Timeline

Retail Store Manager

Mobilelink Cricket
03.2018 - Current

Assistant General Manager of Operations

Metro PCSInc
05.2015 - 12.2017

Certificate - TDCJ Corrections

Clarendon College

Certificate - EMT 1

Clarendon College

Certificate - TDCJ Corrections

Amarillo College

GED -

Pampa Senior High

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Angela WalkerRetail Store Manager