Angela Walker
Louisville,KY
Summary
Compassionate Practical Nurse (anticipated graduation: July 2024) diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
Work History
Patient Care Assistant
Norton Women’s & Children
Louisville, KY
11.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Care Assistant
Frazier Rehabilitation Institute TBI/CVA
01.2019 - 08.2023
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Responded to bell or light signal calls to assist patients with needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Used hospital-approved devices and techniques to transport and lift patients.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Used mobility devices to transport patients.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Patient Care Assistant
Norton Audubon Hospital
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Prepared patients for both routine tests and complicated surgeries.
Office Assistant
GEICO
04.2018 - 01.2019
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Pharmacy Technician
McKesson Specialty Health
01.2017 - 04.2018
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Entered prescription information into computer databases.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Call Center Representative
Teleperformance
03.2014 - 04.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Nursing
Galen College of Nursing
Louisville, KY06.2024
Diploma - Phlebotomy
Kentucky School of Phlebotomy
02.2019
GED -
Jefferson County High School
2015
Skills
- Bedsore Prevention
- Emotional and Social Support
- Mobility Assistance
- Output Monitoring and Reporting
- Observation Documentation
- Feeding Assistance
- Fluid Measurement
- Nutrition and Diet
- Vital Signs Collection
- Activities of Daily Living ADL Support
- Infection Prevention and Control
- Multitasking and Prioritization
- First Aid Certification
- Basic Life Support
- Biohazard Disposal
- Medication Administration
- Phlebotomy Training
- CPR Certification
- Attention to Detail
- Blood Sugar Monitoring
- Patient Positioning
- Medical Terminology
- Time Management
Timeline
Patient Care Assistant
Norton Women’s & Children
11.2023 - Current
Patient Care Assistant
Frazier Rehabilitation Institute TBI/CVA
01.2019 - 08.2023
Office Assistant
GEICO
04.2018 - 01.2019
Pharmacy Technician
McKesson Specialty Health
01.2017 - 04.2018
Call Center Representative
Teleperformance
03.2014 - 04.2016
Patient Care Assistant
Norton Audubon Hospital
Some College (No Degree) - Nursing
Galen College of Nursing
Diploma - Phlebotomy
Kentucky School of Phlebotomy
GED -
Jefferson County High School