Angela Walker
Streetman,United States
Summary
Dynamic and compassionate Direct Service Professional with extensive experience at MSSLC, specializing in behavioral support and crisis intervention. Proven ability to enhance client independence through tailored care plans and effective communication. Skilled in documentation and community integration, fostering strong relationships with clients and families to promote well-being and social engagement.
Overview
15
15
years of professional experience
Work History
Direct Service Professional 2 (DSP 2)
MSSLC
Mexia, TX
08.2010 - 08.2016
- Provided direct support to individuals with disabilities in daily living activities.
- Facilitated communication between clients, families, and interdisciplinary teams.
- Implemented individualized care plans to enhance client independence and quality of life.
- Monitored client progress and adjusted strategies to meet evolving needs effectively.
- Trained and mentored new staff on best practices for client engagement and support.
- Collaborated with healthcare professionals to ensure comprehensive service delivery for clients.
- Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
- Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
PCT Patient Care Technician
Fairfield Nursing Home
Fairfield, TX
03.2009 - 07.2010
- Provided direct patient care, assisting with daily activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in maintaining a clean and safe environment for patients and staff.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Management/Sales Representative
Hawk Electronics
Fairfield, TX
02.2008 - 03.2009
- Developed strong customer relationships to drive repeat business and enhance customer loyalty.
- Conducted product demonstrations and presentations to effectively showcase benefits of electronics solutions.
- Trained and mentored junior sales staff, fostering a collaborative environment focused on achieving sales goals.
- Led negotiations on high-value contracts, securing favorable terms for both customers and the company.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
PCT Patient Care Technician
Ennis Regional Hospital
Ennis, TX
03.2007 - 12.2007
- Monitored vital signs and documented patient information accurately in electronic health records.
- Assisted nursing staff with daily patient care activities, promoting comfort and well-being.
- Facilitated communication between patients, families, and healthcare team to enhance care coordination.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Stylist Manager
Smart Styles Hair Salon
Corsicana, TX
02.2002 - 12.2002
- Oversaw daily salon operations, ensuring high standards of service and client satisfaction.
- Developed training programs for new stylists, enhancing team skills and service quality.
- Implemented inventory management systems to optimize product availability and reduce costs.
- Coordinated scheduling and appointments for staff, maximizing productivity and client flow.
- Led marketing initiatives to promote salon services, increasing brand awareness within the community.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
- Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
- Managed a team of stylists, resulting in improved customer service and increased sales.
- Boosted professional hair care product sales [Number]% through upselling, visual merchandising and retail display optimization.
- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
Education
Associate of Applied Science - Child Development / Business Management
Navarro College
Corsicana, TX12-2027
Master of Cosmetology With State Licensing - Hair Skin Nails
Taylors Institute of Cosmetology
Corsicana, TX10-2001
Skills
Behavioral support
Crisis intervention
Mandatory reporting
Documentation proficiency
Nutritional support
Team collaboration
De-escalation techniques
Progress documentation
Behavioral support
Mental health support
Activity planning
Multicultural sensitivity
Crisis intervention
Safety monitoring
Recreational activities
Disability awareness
Mandatory reporting
Documentation proficiency
Community integration
Client advocacy
Transportation assistance
Professional boundaries
Personal hygiene assistance
Self-care promotion
Case documentation
Client documentation
Conflict resolution
Appointment scheduling
Behavior redirection
De-escalation techniques
Report writing
Progress documentation
First aid and CPR
Adaptive equipment use
Quality program protocols
Timeline
Direct Service Professional 2 (DSP 2)
MSSLC
08.2010 - 08.2016
PCT Patient Care Technician
Fairfield Nursing Home
03.2009 - 07.2010
Management/Sales Representative
Hawk Electronics
02.2008 - 03.2009
PCT Patient Care Technician
Ennis Regional Hospital
03.2007 - 12.2007
Stylist Manager
Smart Styles Hair Salon
02.2002 - 12.2002
Associate of Applied Science - Child Development / Business Management
Navarro College
Master of Cosmetology With State Licensing - Hair Skin Nails
Taylors Institute of Cosmetology