Angela Walkup
Abingdon,VA
Summary
Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive, and proficient in routine care and emergency response. Brings multi-year record in field. Compassionate Integrated Care Manager known for maintaining high productivity and efficiently completing tasks. Skilled in coordinating interdisciplinary care, developing patient-centered plans, and navigating complex healthcare systems. Excel at communication, problem-solving, and adaptability, ensuring seamless integration of services to improve patient outcomes.
Overview
29
29
years of professional experience
Work History
Integrated Case Manager
Sentara Health Plans
Bristol, VA
02.2025 - Current
- Developed individualized care plans for clients to ensure their physical, mental, emotional and social well-being.
- Educated clients on self-management techniques such as healthy dieting habits and exercise routines.
- Counseled patients on how best to manage their condition through lifestyle modifications.
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate quality patient care.
- Responded promptly to inquiries from families about available healthcare options.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Utilized evidence-based practices to guide decision-making and care planning processes.
- Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Used motivational interviewing to educate, support and motivate change.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
Clinical Cordinator
Select Specialty Hospital Tri-Cities
Bristol, TN
07.2002 - 02.2023
- Worked with the chief nursing officer and other designated staff to identify and share best practices and opportunities for quality improvement.
- Provided training, mentoring, coaching, and education to staff.
- Conducted chart audits to ensure compliance with policies, procedures, and regulations.
- Participated in patient-centered care plan meetings.
- De-escalated conflict among staff and addressed issues or concerns from patients and families.
- Maintained appropriate staffing levels and assignments to meet the needs of the patients.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Developed innovative solutions to improve workflow processes within the clinic setting.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing healthcare service delivery.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Collaborated with healthcare professionals to develop treatment plans for patients.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Collaborated with other departments to coordinate patient care services.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Monitored patient care to ensure adherence to established clinical guidelines and standards.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- I began employment as a staff registered nurse and progressed through clinical advancement to become a clinical coordinator.
- The ability to perform direct patient care for all nursing positions within the hospital, and to safely administer medications.
- Care of critically ill patients on mechanical ventilation and life-sustaining medications.
- Responded to all emergencies when on duty.
- Patient care planning and implementation.
Registered Nurse
Southwest Virginia Mental Health Institute
Marion, VA
07.1996 - 10.1998
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assisted physicians during examinations or surgical procedures.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Provided emotional support and comfort to families during difficult times.
- Created, implemented and evaluated patient care plans with medical team.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Conducted intake assessments with patients and relatives to gather case history.
Education
Associate of Science - Nursing
Virginia Highlands Community College
Abingdon, VA05-1993
Skills
- Healthcare policy
- Clinical expertise
- Technology proficiency
- Quality improvement
- Care coordination
- Multidisciplinary approach
- Culturally-sensitive care
- IV management
- Vaccine administration
- Ventilator support
- Nursing staff leadership
- Precepting
- Diabetes management
- Chart updating
- Infectious disease control
- Medical assessment
- Advanced cardiac life support (ACLS) certification
- Medication and IV administration
- Staff supervision
- At-risk patient care
- Epic EHR management
- Data collection
- Taking vitals
- IV setup
- Relationship building
- Emergency procedures
- Policy compliance
- Patient discharge
- Family education
- Professional bedside manner
- Documentation and charting
- Reporting and documentation
- Personal care needs
- Medication administration
- Patient assessments
- Compassion and empathy
References
References available upon request.
Timeline
Integrated Case Manager
Sentara Health Plans
02.2025 - Current
Clinical Cordinator
Select Specialty Hospital Tri-Cities
07.2002 - 02.2023
Registered Nurse
Southwest Virginia Mental Health Institute
07.1996 - 10.1998
Associate of Science - Nursing
Virginia Highlands Community College
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