Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Angela Wallace

TULSA,OK

Summary

To secure a full time position in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

16
16
years of professional experience

Work History

FRONT END SUPERVISOR

VONS
10.2013 - 06.2022
  • Verify all cash pick-ups are according to cash handling procedures
  • Enforce and communicate cash handling procedures for all cashiers
  • Follow company policy and standards for quality service and consistency of customer service
  • Adhere to all company and front end operation standards, policies, and procedures
  • Verify funds in assigned cashier drawers prior to opening assigned check stands
  • Maintain customer check out procedures in a friendly manner., Inventory Management, ordering supplies from outside vendors to maintain optimal inventory levels
  • Oversee all aspects of customer service, including problem resolution to ensure a pleasant experience
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Bartender/Shift Supervisor

Casino Inn
01.2001 - 01.2008
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Education

HIGH SCHOOL DIPLOMA -

GROSSMONT HIGH SCHOOL

Skills

  • Over 30 years of customer
  • Service experience in various
  • Industries Great team leader
  • With a consistently positive attitude
  • Reporting and Performance Analysis
  • Analyzing Profitability
  • Refunds Exchanges and Adjustments
  • Opening and Closing Procedures

Timeline

FRONT END SUPERVISOR

VONS
10.2013 - 06.2022

Bartender/Shift Supervisor

Casino Inn
01.2001 - 01.2008

HIGH SCHOOL DIPLOMA -

GROSSMONT HIGH SCHOOL

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Angela Wallace