Angela Walton
Customer Service Representative
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
VNS Health
10.2019 - 06.2023
- Managed over 65 calls per day delivered exceptional customer service to every customer by extensive knowledge of services creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly with minimal wait time escalated major issues to supervisor.
- Updated patient records maintained electronic records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues determined root cause of problems to resolve complaints.
- Followed up with customers resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions stayed informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
OFFICE ASSISTANCE
Mutual of America
06.2017 - 10.2017
- Maintained updated participants retirement document records, both digital and physical.
- Data entry using computer system effectively managed administrative responsibilities.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
OFFICE ASSISTANCE
Smith Mazure LLP
01.2017 - 03.2017
- Managed daily data entry kept clerical information accurate and current.
- Collaborated with various departments to complete assigned tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
Activity Assistant Coordinator
Atria Senior Living
12.2015 - 04.2016
- Developed activities to engage and entertain residents.
- Contributed to resident care, prepared activity area choose equipments, maintained clean activity area to foster welcoming environment.
OFFICE ASSISTANT
Mount Sinai Hospital
04.2014 - 11.2014
- Completed exit interview with discharged patients submitted report to Centers for Medicare & Medical Services (CMS) obtained all necessary information from patients regarding medical services in compliance with survey guidelines.
- Managed high-volume phone calls daily, answered inquiries, referred patients to appropriate staff.
- Accessed patient's medical history updated patient records when required.
RECORDS MANAGEMENT
Patton Boggs LLP
04.2012 - 02.2013
- Physically organized hard copy client records, compiled and updated efficient electronic records.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Worked with internal staff to process documents sent for closing. Managed file archival and information retrievals.
RECORDS MANAGEMENT
Kirkpatrick Lockhart Gates LLP
05.2006 - 07.2009
- Analyzed maintained large volume legal document.
- Researched client documents produced pertinent document requested by attorneys, and paralegals.
- Scanned documents, generated electronic records.
- Requested files from offsite storage location, identified closed files for long-term storage.
- Assessed case records returned to department, verified correct documents were attached to appropriate folder to ensure accuracy.
Education
Some College (No Degree) - Human Services
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Critical Thinking
- Reading Comprehension
- Software:
- Microsoft Office 365
- Homecare Homebase
- Visa
- HHA Exchange
- Command Center
- Parachute
Typing Speed
55WPM
Timeline
CUSTOMER SERVICE REPRESENTATIVE
VNS Health
10.2019 - 06.2023
OFFICE ASSISTANCE
Mutual of America
06.2017 - 10.2017
OFFICE ASSISTANCE
Smith Mazure LLP
01.2017 - 03.2017
Activity Assistant Coordinator
Atria Senior Living
12.2015 - 04.2016
OFFICE ASSISTANT
Mount Sinai Hospital
04.2014 - 11.2014
RECORDS MANAGEMENT
Patton Boggs LLP
04.2012 - 02.2013
RECORDS MANAGEMENT
Kirkpatrick Lockhart Gates LLP
05.2006 - 07.2009
Some College (No Degree) - Human Services
Bronx Community College of The City University of New York