Summary
Overview
Work History
Education
Skills
Work Availability
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Angela Warner

Angela Warner

Cincinnati,Ohio

Summary

Performance and Goal-oriented manager with expert experience in the Nurse Travel and Allied Health industries, and proven leadership abilities. Expert in managing a team of professionals , increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

20
20
years of professional experience

Work History

Nurse Travel Sales and Account Manager

Cross Country Healthcare
Norcross, GA
12.2013 - 08.2020
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Negotiated prices, terms of sale and service agreements.
  • Created proposals for new and repeat customer business transactions.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Obtained and evaluated credit information about prospective customers.
  • Managed portfolio of accounts totaling $3 million in sales.
  • Effectively led seasoned team of partner managers and account coordinators.

Allied Travel Sales and Account Manager

On Assignment Healthcare Staffing
Cincinnati, OH
09.2004 - 12.2013
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Negotiated prices, terms of sale and service agreements.
  • Created proposals for new and repeat customer business transactions.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Created sales contacts with on- and off-premise accounts.
  • Trained peers and management team on internal system supports and implementation plans.
  • Organized joint sales calls with current customers and outside vendors.
  • Obtained and evaluated credit information about prospective customers.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Handled highest volume accounts generating more than $2.5 million in revenue yearly.
  • Consistently exceeded monthly sales quotas by pursuing leads and expanding prospect list.
  • Managed and motivated sales team to increase revenue.
  • Effectively led seasoned team of partner managers and account coordinators.

Branch Manager

First Medical Staffing
Cincinnati, OH
03.2000 - 09.2004
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Carried out day-day-day duties accurately and efficiently.
  • Managed over 50 customer calls per day.
  • Increased sales by 50%.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Identified issues, analyzed information and provided solutions to problems.
  • Served customers and followed outlined steps of service.
  • Developed and maintained courteous and effective working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

MBA - Business Administration And Management

Mount Vernon Nazarene University
Mount Vernon, OH
03.2019

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
03.2014

Skills

  • Salesforce Software
  • Bid Request Management
  • Price Schedules
  • Customer Trend Analysis
  • Persuasive Negotiations
  • Business Growth and Retention
  • Customer Complaint Resolution
  • Budgeting and Expenditures
  • Bid Proposals
  • Strategic Account Development
  • New Business Generation
  • Creating Presentations and Proposals
  • Vendor Negotiations
  • RFP Responses
  • Sales Program Coordination
  • New Business Generation
  • Creating Presentations and Proposals
  • Vendor Negotiations
  • Account Servicing
  • RFP Responses
  • Sales Records Management
  • Sales Program Coordination
  • Procurement and sales
  • Account management and updating
  • Sales and contact reports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Nurse Travel Sales and Account Manager

Cross Country Healthcare
12.2013 - 08.2020

Allied Travel Sales and Account Manager

On Assignment Healthcare Staffing
09.2004 - 12.2013

Branch Manager

First Medical Staffing
03.2000 - 09.2004

MBA - Business Administration And Management

Mount Vernon Nazarene University

Bachelor of Science - Health Administration

University of Phoenix

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Angela Warner