Angela Watson
University City,MO
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Patient Access Representative I
Saint Louis University Emergency Room Hospital
Saint Louis, MO
01.2025 - Current
- Provided assistance to internal departments when needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Collaborated with other departments to ensure quality customer service was delivered.
- Verified insurance coverage for services provided by the facility.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Actively participated in team meetings and training sessions.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Emergency Room Secretary/Phlebotomy/Patient Care Technician
St Alexius Hospital
Saint Louis, MO
08.2008 - 12.2023
- Answered incoming calls, responded to inquiries, and directed callers to appropriate personnel.
- Greeted patients and visitors in a professional manner.
- Communicated effectively with families of critically ill or injured patients.
- Coordinated transportation arrangements for discharged patients when necessary.
- Facilitated communication between clinical staff members, physicians, nurses, and other departments within the facility.
- Performed basic clerical duties such as photocopying, faxing, mail distribution.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Explained treatment procedures to patients and their families.
- Facilitated communication between healthcare providers within the ER unit.
- Collected payments from patients for services rendered according to established policies.
- Ensured that all necessary paperwork was completed correctly prior to discharging a patient.
- Answered incoming calls from patients, physicians, family members and other hospital personnel; responded to inquiries or directed callers to appropriate contacts.
Before and After School Manager/Substitute Teacher
Riverview Gardens School District
Bellefontaine Neighbors, MO
08.1998 - 08.2008
- Provided a safe, nurturing environment for children during their stay at the facility.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Helped children with homework assignments as needed.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Assisted teachers with classroom management techniques to ensure an orderly learning environment.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Ensured that all necessary supplies were available for each activity or event.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Observed behavioral issues to alert parents or guardians.
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Secured indoor and outdoor premises to protect children.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Ensured compliance with all applicable laws, regulations, industry standards.
Assistant Apartment Manager Section 8 Program
W A Thomas LLC
Rock Hill, MO
06.1984 - 11.1999
- Prepared and maintained accurate records of all rental transactions.
- Managed tenant move-ins, move-outs, and evictions according to applicable laws and regulations.
- Monitored rent collection activity and took appropriate action when needed.
- Processed rental payments from tenants in a timely manner.
- Updated resident files regularly to maintain accuracy of information.
- Participated in community events organized by the property management team.
- Advised tenants on their rights under state landlord and tenant law.
- Performed administrative tasks such as filing, data entry, and record keeping.
- Coordinated with maintenance staff to ensure apartments were ready for new tenants on time.
- Generated weekly reports summarizing occupancy status of each unit within the complex.
- Inspected vacated units for damage or violations of lease agreement terms.
- Maintained positive relationships with existing tenants by providing excellent customer service.
- Conducted regular apartment inspections for quality assurance.
- Reviewed applications submitted by prospective renters for eligibility requirements.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Associate of Science - Respiratory Therapy
Sanford–Brown
Fenton, MO05-2014
Associate of Applied Science -
St Louis Community College Forest Park
Saint Louis, MO06-2002
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- HIPAA compliance
- Payment collection
- Cash report preparation
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Patient confidentiality
- Customer follow-up
- Multitasking and organization
- Fee collection
- Quality assurance
- Patient check-in
- Appointment scheduling
- Paging systems
- Policy understanding
- Friendly and outgoing
Affiliations
- Home remodeling
- Crafts
- Crocheting
Certification
- CNA Certification
- BLS
- Social Service Designee Certification
References
References available upon request.
Timeline
Patient Access Representative I
Saint Louis University Emergency Room Hospital
01.2025 - Current
Emergency Room Secretary/Phlebotomy/Patient Care Technician
St Alexius Hospital
08.2008 - 12.2023
Before and After School Manager/Substitute Teacher
Riverview Gardens School District
08.1998 - 08.2008
Assistant Apartment Manager Section 8 Program
W A Thomas LLC
06.1984 - 11.1999
Associate of Science - Respiratory Therapy
Sanford–Brown
Associate of Applied Science -
St Louis Community College Forest Park
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