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Angela Watts
Management
Farmers Branch,TX
Summary
Dynamic leader with extensive experience in operations, logistics, customer service, and quality control. Demonstrated success in optimizing processes and delivering innovative solutions that enhance efficiency and elevate customer satisfaction. Proficient in data analysis and risk management, with a proven ability to reduce costs while improving system performance as a seasoned Hardware Manager overseeing high-tech hardware operations. Recognized for strong problem-solving skills, meticulous attention to detail, and a commitment to driving continuous improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hardware Department Manager
Texas Building Supply/US LBM
Farmers Branch, TX
06.2023 - 03.2025
- Established dedicated team, resulting in a 50% reduction in hardware punch tasks.
- Facilitated team building by evaluating candidates and making hiring decisions.
- Increased sales and enhanced customer satisfaction using strategic planning.
- Oversaw vendor engagements ensuring prompt, cost-efficient deliveries.
- Addressed customer concerns effectively, ensuring policy compliance.
- Implemented company standards for attendance, punctuality, and dress code.
- Forecasted business outcomes through data analysis.
- Designed systems for accurate stock level monitoring.
- Handled conflict resolution efficiently, even under pressure.
- Facilitated smoother workflows through effective departmental coordination.
- Upgraded quality assurance protocols to maintain consistent company standards.
- Negotiated with vendors to lower procurement expenses.
- Conducted discussions to establish objectives.
- Delivered targeted coaching sessions to enhance team performance.
- Managed task delegation to enhance team efficiency.
- Coordinated inventory and cross-training to enhance flexibility.
- Managed transportation costs and optimized shipping.
- Managed the disposal of excess inventory in accordance with company policies.
- Restructured warehouse layout for improved workflow.
- Developed guidelines for efficient order picking.
- Established protocols to streamline sales order creation.
Logistics Coordinator
Texas Building Supply/US LBM
Farmers Branch, TX
01.2023 - 06.2023
- Monitored and updated stock data to uphold consistency in resource availability.
- Achieved higher efficiency levels by implementing comprehensive staff cross-training.
- Implemented strategies to streamline team operations.
- Facilitated hiring and induction processes for new warehouse employees.
- Streamlined distribution activities by reorganizing the warehouse layout.
- Utilized cost-efficient shipping strategies, enhancing delivery speed and accuracy.
- Assessed production metrics to uncover and initiate efficiency enhancements.
- Ensured consistent shift coverage through effective schedule management.
- Partnered with leadership to enhance operational workflows and resolve issues.
Customer Service Agent
Spirit Airlines
Dallas, TX
08.2022 - 01.2023
- Oversaw check-in processes and ensured smooth boarding for passengers.
- Addressed ticketing and travel issues swiftly.
- Processed payment transactions efficiently.
- Facilitated a pleasant travel experience for passengers requiring special assistance.
- Ensured accurate communication of flight schedules and updates.
- Upheld a clean and orderly work environment.
- Handled client concerns efficiently through detailed documentation and implementation of solutions.
Quality Control Manager
World Class Distribution
Irving, TX
01.2022 - 08.2022
- Oversaw quality control procedures, guaranteeing adherence to industry standards.
- Advanced workflow by leveraging data analysis for process optimization.
- Resolved customer issues promptly to guarantee satisfaction levels.
- Instructed teams in effective quality assurance techniques.
- Oversaw alignment of vendor activities with specified standards.
- Supervised alignment with customer expectations, crafting thorough reports.
Order Processing Supervisor
Dallas Cowboys
Frisco, TX
05.2021 - 12.2021
- Supervised customer order processing, enforcing quality assurance standards.
- Boosted order precision by evaluating customer feedback.
- Oversaw order processing procedures, enhancing efficiency.
- Managed order processes in collaboration with cross-functional teams.
Pick-Mod Coordinator
Dallas Cowboys
Frisco, TX
05.2020 - 05.2021
- Managed warehouse logistics to ensure efficient operations.
- Increased picking accuracy by 75% through efficient SOPs.
- Optimized issue-solving with interdepartmental cooperation.
- Guided new employees, creating a knowledgeable and cohesive team.
City Carrier
United States Postal Service
Plano, TX
03.2020 - 05.2020
- Handled mail delivery tasks promptly across designated areas.
- Consistently ensured compliance with safety regulations during hazardous material handling.
- Guaranteed punctual collection and distribution of mail from relay boxes.
- Checked address correctness and processed undeliverable mail following set guidelines.
Customer Service Manager
Credit Acceptance
Henderson, NV
01.2015 - 03.2020
- Oversaw extensive customer communications, boosting engagement through AutoPay and self-service education.
- Devised strategies boosting employee effectiveness.
- Established strong rapport with customers and team members.
- Evaluated call-handling skills, providing targeted coaching for improvement.
Education
Associate of Arts - Paralegal
Everest College
Henderson, NV01.2012
Cosmetology Certification -
International Salon And Spa Academy
Colorado Springs, CO01.1994
Skills
- Effective leadership
- Project management
- Call center operations
- Procurement procedures
- Team motivation
- Customer service
- Quality assurance
- Warehouse operations
- Effective communication
- Employee training
- Team building and leadership
- Payroll and budgeting
- Interpersonal skills
- Office Management
- Hiring and training
- Warranty compliance
- Hardware installation
Certification
- Six Sigma White Belt
- Six Sigma Yellow Belt
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Bolt Tech
Bistrack
Languages
English
Native language
Accomplishments
Redeveloped Hardware department
Improved punch work
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPaid sick leave401k matchPaid time offPersonal development programsHealthcare benefitsStock Options / Equity / Profit SharingWork from home optionTimeline
Hardware Department Manager
Texas Building Supply/US LBM
06.2023 - 03.2025
Logistics Coordinator
Texas Building Supply/US LBM
01.2023 - 06.2023
Customer Service Agent
Spirit Airlines
08.2022 - 01.2023
Quality Control Manager
World Class Distribution
01.2022 - 08.2022
Order Processing Supervisor
Dallas Cowboys
05.2021 - 12.2021
Pick-Mod Coordinator
Dallas Cowboys
05.2020 - 05.2021
City Carrier
United States Postal Service
03.2020 - 05.2020
Customer Service Manager
Credit Acceptance
01.2015 - 03.2020
Associate of Arts - Paralegal
Everest College
Cosmetology Certification -
International Salon And Spa Academy
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