Angela Watts

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

Answered phone and ran reports

• Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
• Enhanced patient experience by coordinating timely and efficient referrals to specialists.
• Streamlined referral processes for improved patient satisfaction and reduced wait times.
• Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.

• Assisted patients in filling out check-in and payment paperwork
• Balanced deposits and credit card payments each day
• Compiled and reviewed medical charts
• Used Cerner to schedule appointments
• Took copayments and compiled daily financial records
• Ensured safety and well-being of patients
• Received, recorded and addressed incoming and outgoing communication via telephone and email
• Carried out front office duties utilizing data entry skills in framework of medical database
• Coordinated front office duties, including customer service, patient scheduling and billing
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
• Enhanced office efficiency by handling 100+ callers per day
• Verified insurance benefits or eligibility and documented in Cerner system

• Responded to customer requests for products, services and company information
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered constant flow of customer calls with up to 10 calls in queue per minute

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Located, checked in and pulled medical records for patient appointments and incomplete charts
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Maintained privacy of patients’ information
• Pulled charts and prepared for nurses and doctors assessment
• Adhered to strict HIPAA guidelines at all times to protect patient privacy