Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Angela Watts

Farmers Branch,TX

Summary

Operations Leader and Customer Service professional experienced in customer service, retail, warehouse, and project management. Proven ability to improve customer satisfaction, optimize service processes, and align operational performance with client expectations. Strong background in cross-functional leadership, vendor coordination, and compliance management, with a track record of delivering results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Location Manager/ Construction Project Manager

US LBM
McKinney, TX
01.2023 - Current
  • Plan, organize, and manage insulation, scaffolding, coatings, and abatement projects from start to finish.
  • Lead and participate in job walks, site assessments, and client meetings to define project scope, identify challenges, and gather bid data.
  • Prepare estimates, proposals, and bids for upcoming projects, ensuring competitive pricing, and accurate takeoffs.
  • Develop and maintain project schedules, budgets, and resource plans to meet deadlines and financial targets.
  • Supervise on-site teams and subcontractors to ensure quality, safety, and compliance with project specifications.
  • Maintain communication with clients, vendors, and regulatory agencies to coordinate all project phases, and resolve issues promptly.
  • Oversee material procurement, logistics, and workforce planning to ensure smooth project execution.
  • Conduct job site inspections, audits, and progress reports to ensure adherence to safety and quality standards, and mitigate potential risks.
  • Prepare reports, project documentation, and cost summaries for management and clients.
  • Support business development efforts by assisting with pre-bid meetings, scope reviews, and estimating documentation.
  • Daily operations: Manage and coordinate all daily activities, resolve operational issues, and assign tasks to staff.
  • Staff management: Hire, train, schedule, and conduct performance reviews for employees. This includes setting goals, monitoring productivity, and fostering a positive work environment.
  • Financial management: Oversee budgets, monitor costs, track sales and production reports, and implement cost controls to ensure profitability.
  • Inventory and production: Ensure sufficient inventory levels are maintained, and manage the workflow between different departments or areas to optimize operations. For manufacturing roles, this includes managing raw materials and finished goods.
  • Customer relations: Interact with customers to promote sales, and resolve problems to maintain and enhance customer satisfaction.
  • Compliance and safety: Serve as the safety officer, ensuring the location complies with company policies and procedures, and that equipment is properly maintained and calibrated.

Warehouse Supervisor / Coordinator

Dallas Cowboys
Frisco, TX
01.2021 - 01.2023
  • Studies system orders to ascertain the type and quantity of product to be used to fulfill order requirements.
  • Assists with communication to customers (internal/external), vendors, and suppliers.
  • Drives the team to obtain accurate inventory and warehouse cleanliness.
  • Works alongside departments for adjustments needed for inventory.
  • Trains workers in equipment operation.
  • Perform other duties as requested by supervisors, or management.
  • Possess a thorough understanding of our products and procedures.
  • Adheres to all health, food safety, HACCP, allergen, sanitation standard operating procedures, and Good Manufacturing Practices.
  • Maintain all records accurately and completely.
  • Hold self and team accountable to policies and procedures.
  • Help where needed to support the team.
  • Communicate effectively across all levels of the organization.
  • Participate in audits and investigations as needed.
  • Support the culture of operational excellence.
  • Participate in problem-solving when needed.
  • Uphold the Plant Vision and Code of Conduct.

Customer Service Supervisor

Credit Acceptance
Henderson, NV
01.2015 - 01.2020
  • Deliver professional, timely customer service across phone and email.
  • Manage order processing, confirmations, tracking, and invoicing through QuickBooks Online.
  • Resolve order-related issues, including shipping and invoicing discrepancies.
  • Develop a thorough understanding of products to effectively communicate their features and benefits.
  • Identify upselling and cross-selling opportunities.
  • Assist with sales forecasting to support supplier procurement.
  • Maintain accurate and current pricing within QuickBooks.
  • Create and update standard operating procedures for customer service workflows.
  • Provide weekly reports on sales orders, backorders, and open invoices.
  • Manage all related documentation.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.

Retail Manager

Brighton Collectibles
Las Vegas, NV
01.2014 - 01.2015
  • Responsible for ensuring products are merchandised according to Brighton standards, but keeps an eye toward ensuring that products are easy to see and buy.
  • Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business.
  • Ability to achieve and exceed personal sales and productivity goals, while helping sales associates realize their sales potential.
  • Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an ongoing basis, recruiting, hiring, and performance management.
  • Opening, closing, and operating the retail facility. Including, but not limited to, cash handling, inventory count, and deposits, according to Brighton procedures.
  • Attending community fairs, conferences, meetings, and other public gatherings to promote the organization's mission and initiatives.

Education

Associate degree -

Everest College
Henderson, NV

Lean Six Sigma Yellow Belt -

Univ. of Wisconsin
Madison, WI

Skills

Project management, construction management, operations management, Warehouse management

Logistics, supply chain optimization, inventory control, vendor relations, procurement, budgeting, cost control, quality assurance

OSHA compliance, process improvement

Lean operations, team leadership, training

Customer service, strategic planning,

Performance reporting

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$57000/yr - $200000/yr

Timeline

Location Manager/ Construction Project Manager

US LBM
01.2023 - Current

Warehouse Supervisor / Coordinator

Dallas Cowboys
01.2021 - 01.2023

Customer Service Supervisor

Credit Acceptance
01.2015 - 01.2020

Retail Manager

Brighton Collectibles
01.2014 - 01.2015

Associate degree -

Everest College

Lean Six Sigma Yellow Belt -

Univ. of Wisconsin