Angela Way
Director of Operations
Wimauma,Florida
Summary
Top notch director with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
18
18
years of professional experience
Work History
Director of Operations
RUAN Transportation Management Systems Inc.
02.2018 - Current
- Oversee day-to-day operations of multiple operations throughout the USA generating $85M in revenue with 400 team members and 15 leaders.
- Development and implementation of operational strategies and process to drive efficiencies that achieve financial performance.
- Accountable for monitoring key performance indicators of risk, employee turnover and customer satisfaction.
- Responsible for contract negotiations
- Collaboration with senior management to develop and execute long-term corporate goals and objectives.
- Analyze adhoc customer requirements and provide customize logistics solutions within deadlines.
- Mentor employees to reach objectives that aligned with company core values and career development.
Director of Logistics
RUAN Transportation Management Systems Inc.
05.2016 - 02.2018
- Supervised logistics functions and transportation operations for 15 manufacturing plants in the US and Canada producing $100 million in revenue.
- Directly responsible for ensuring customer satisfaction of a corporate 500 lead acid battery manufacturer.
- Lead a logistics and continuous improvement team in customer initiatives and tracking.
- Collaborated with project managers, supply chain and manufacturing managers to discuss data analytics of procurement, logistics and service requirements to optimize routing shipments.
- Managed logistics assets for timely and cost-effective deliverables and cost savings initiatives.
- Created and monitored KBIs and KPIs to reflect operational efficiencies and financial results.
Transportation Manager
RUAN Transportation Management Systems Inc.
09.2013 - 05.2016
- Supervised terminal personnel of 30 drivers and 5 office team member by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Standardized driver dispatch process to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems And union grievances.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced accidents by implementing improved safety standards and monitoring.
- Monitored driver utilization and fleet maintenance.
District Service Manager
ImageFIRST
05.2010 - 02.2012
- Hired, trained and supervised a team of 40 route sales representatives that serviced and supplied the medical industry with textiles, supplies and garments.
- Developed and maintained positive relationships with hospital directors and medical staff to build rapport and trust.
- Directly responsible for increasing revenues, controlling operating expenses and executing safety policies.
- Responsible for negotiating long term
agreements with Key Medical Accounts. - Developed fixed routing structures to ensure timely deliveries and maintain fleet efficiencies.
- Monitored fleet maintenance, driver logs and inventory.
Regional Manager
Coca-Cola Enterprises
12.2005 - 05.2010
- Held 2 leadership roles; Distribution Manager and Regional Manager
- Held accountable for maximizing market share in On Premise and Small Format customers produced more than 5 million cases per year and more than $10 million in gross profit per year.
- Responsible for coaching and developing the skills of Account Managers, Class A and Class B drivers.
- Negotiated long-term local agreements and
customer marketing agreements (CMAs). - Piloted a startup of Customer Excellence and Operational Excellence, as a continuous improvement project.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Promoted brand at industry events and through ongoing networking efforts.
- Collaborated with manufacturing and supply chain management.
Education
Bachelor of Science - Management
Charleston Southern University
Charleston, SCSix Sigma Green Belt
ExpertRating
New York, NYSkills
- Financial Management
- Negotiations
- Customer Relationship Management
- Process Change and Implementation
- DOT and OSHA Regulations
- Performance Metrics
- Strategic Planning
- MS Office 365
- Route Optimization
- Telematics and E tools
- SOP: ISO Certification
- Recruiting and Hiring
- People and Culture
- Change and Growth Management
- Team Engagement
Accomplishments
- ImageFirst :Increased driver metrics rankings within the customer rewards program from last place to 2nd place in the company.
- Ruan Transportation: Received Regional Operations of the Year and Company Wide top 3 Operation in 2015 for best performance in safety and profit.
- Ruan Transportation: Developed a mobile application for drivers to enhance PODs and SAP capabilities plus reduce paper.
- Ruan Transportation: Worked with IT to develop a Power BI tool to monitor driver hourly metrics.
- Coca-Cola: my team held the largest profit rankings for 2008 In South Florida
- Ruan Transportation: 2018 and 2019 had 2 new start ups for Publix dedicated account, largest increase in revenue and driver count for 2 consecutive years.
- United Parcel Service Service Team-Gold Medal Honors
Timeline
Director of Operations
RUAN Transportation Management Systems Inc.
02.2018 - Current
Director of Logistics
RUAN Transportation Management Systems Inc.
05.2016 - 02.2018
Transportation Manager
RUAN Transportation Management Systems Inc.
09.2013 - 05.2016
District Service Manager
ImageFIRST
05.2010 - 02.2012
Regional Manager
Coca-Cola Enterprises
12.2005 - 05.2010
Bachelor of Science - Management
Charleston Southern University
Six Sigma Green Belt
ExpertRating
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