Angela Weaver-Smith
Memphis,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining logistics at Pfizer Pharmaceutical Company, demonstrating exceptional reliability and expertise in cash management. Leveraged customer service skills and POS system operation to exceed performance goals, achieving a significant increase in loyalty and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Krogers Grocery Store
01.2015 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Collaborated with team members to maintain smooth operations during peak hours.
Senior Logistic Associate
Pfizer Pharmaceutical Company
03.2004 - Current
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
- Collaborated with cross-functional teams to ensure seamless coordination of logistics operations and customer satisfaction.
- Evaluated vendor performance regularly, holding suppliers accountable for meeting agreed-upon standards while fostering long-term partnerships based on mutual trust and reliability.
- Implemented a comprehensive tracking system for shipments, providing real-time updates on delivery status and facilitating proactive issue resolution.
- Initiated process improvements within the warehouse environment that led to enhanced safety protocols for team members.
- Implemented cost-saving measures through negotiation of carrier contracts and optimization of transportation routes.
- Coordinated product returns management, ensuring prompt processing and resolution for optimal customer service outcomes.
- Analyzed data trends to identify areas for improvement in the supply chain process, driving continuous improvements.
- Assisted with budgeting and forecasting activities, enabling accurate financial planning for the logistics department.
- Trained junior associates in logistics best practices, fostering a knowledgeable and efficient workforce.
- Developed comprehensive shipping schedules, resulting in improved on-time delivery rates.
- Facilitated communication between sales, customer service, and warehouse teams to streamline information flow and enhance overall efficiency.
- Acted as a liaison between various departments such as procurement, operations, and finance to ensure alignment of logistics strategies with overall company goals.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Education
High School Diploma -
Munford High School
Munford, TN05.1992
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Cash handling expertise
- Customer inquiries
- POS System Operation
- Refund handling
Timeline
Customer Service Cashier
Krogers Grocery Store
01.2015 - Current
Senior Logistic Associate
Pfizer Pharmaceutical Company
03.2004 - Current
High School Diploma -
Munford High School