Angela Webb
Summary
Dedicated revenue cycle professional with strong skills in team leadership, planning, and organization. Experienced in streamlining processes and guiding high-performing teams to success. Adept at effective communication and organization, driving project success. Known for fostering positive and productive work environments while consistently achieving goals.
Overview
21
21
years of professional experience
Work History
Manager- PAS, PFS, & Billing Customer Service
Velocity Made Good Healthcare Consultants
09.2020 - Current
- Directs operations for revenue cycle service lines as deemed necessary per client contracts.
- Directs on-site and work-from-home contractor placements based on client needs.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
Patient Access Manager- Call Center
Medco Services
01.2016 - 01.2020
- Managed the day-to-day operations of the Patient Access Department
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- CPAR Educator and Proctor for Huntsville and surrounding areas
- Scheduled surgeries, outpatient procedures, physician visits, and radiology appointment.
- Managed pre-certifications, insurance verifications, patient liability collections, financial clearance determinations, and denials.
Revenue Cycle Specialist
Velocity Made Good
01.2017 - 10.2018
- Track and resolve outstanding denials and payment issues
- Assist with billing questions and insurance questions
- Appropriately document all correspondence with clients and third-party insurances
- File appeals, update status and correspondence through completion
- Monitor / review payments posted for accuracy
Patient Access Supervisor
Emergency Columbus Regional Health
01.2013 - 01.2016
- Supervised the day-to-day operations for patient registration staff in the Emergency Trauma Center
- Assisted team members with production and aided with registration, insurance verification, patient estimation, and collection questions/concerns, as well as patient concerns
- Metric supervision and coaching
Insurance Verification & Authorizations Specialist
Columbus Regional Health
01.2010 - 01.2013
- Processed prior/retro authorization requests for: outpatient services, physical/occupational/speech therapies, emergency services high tech imaging, cancer treatments, wound care services, durable medical equipment, labor & delivery, and inpatient
- Patient liability estimations and collections
- Scheduling, Preregistration & Check-In processes
- Third party payer experience
- Medicaid/Medicare guidelines, as well as VA/Tricare guidelines
Assistant Manager, Operations
Biomat/Grifols Plasma Center
01.2004 - 01.2008
- Ensured proficiency and responsibility of all aspects of the donor center
- Ensured compliance with all local, state, and federal regulations, as well as those of the company's SOP
- Conducted physical inventories of collection bottles and supplies
- Developed staff schedules
- Interviewed and coached employee talent
- Payroll
- Training and development
- Quality Assurance
- Participated in local marketing initiatives and job fairs
Education
No Degree - Interdisciplinary Studies K-12
Western Governors University
Salt Lake City, UTSkills
- Team leadership
- Call Center Management
- Workforce Management
- Dialer Management
- KPI/ Data Management
- Time Management
- Customer Service
- Office/ Dept Management
- A/R Follow Up
- Denials Management
Military Service
United States Air Force, Airman
Authorized to Work
Anywhere in the US, for any employer.
Personal Information
Willing To Relocate: True
Timeline
Manager- PAS, PFS, & Billing Customer Service
Velocity Made Good Healthcare Consultants
09.2020 - Current
Revenue Cycle Specialist
Velocity Made Good
01.2017 - 10.2018
Patient Access Manager- Call Center
Medco Services
01.2016 - 01.2020
Patient Access Supervisor
Emergency Columbus Regional Health
01.2013 - 01.2016
Insurance Verification & Authorizations Specialist
Columbus Regional Health
01.2010 - 01.2013
Assistant Manager, Operations
Biomat/Grifols Plasma Center
01.2004 - 01.2008
No Degree - Interdisciplinary Studies K-12
Western Governors University
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