ANGELA WEINKAUF
Summary
Dedicated HR professional specializing in employee benefits and operations, with a proven track record in eliminating backlogs and achieving high data accuracy. Skilled in resolving complex employee inquiries and ensuring regulatory compliance. Known for delivering reliable support in high-volume environments.
Overview
35
35
years of professional experience
Work History
HR Senior Operations Processor
Wells Fargo
01.2018 - 11.2022
- Eliminated 1.5-year backlog of leave benefit deduction reconciliations, enhancing payroll accuracy.
- Resolved escalated HR cases, utilizing technical expertise to provide timely resolutions and improve overall case management.
- Managed employee payment accounts, ensuring accurate and timely processing of transactions to support payroll integrity.
- Addressed benefit leave inquiries, enhancing employee understanding of processes through case management email and phone support.
HR Specialist
Wells Fargo
01.1999 - 01.2018
- Ensured compliance with ERISA, HIPAA, and company benefit regulations to mitigate risk.
- Processed benefit elections and changes for over 250,000 employees.
- Coordinated multiple HR case queues, achieving 24-48 hour service-level agreements consistently.
- Analyzed vendor error reports to resolve payroll deduction discrepancies swiftly.
- Executed over 100,000 data entries annually with a 99.99% accuracy rate.
HR Employee Service Center Representative
Wells Fargo
07.1998 - 01.1999
- Supported employees by addressing payroll, benefits, and HR policy inquiries, enhancing employee understanding and satisfaction.
- Executed qualified life event benefit changes in compliance with policies, ensuring timely and accurate benefit adjustments for employees.
- Achieved high-quality assurance scores through diligent performance monitoring and proactive improvement initiatives.
Customer Service Call Center Representative
Wells Fargo
11.1987 - 07.1998
- Provided exceptional customer support via phone for various banking inquiries.
- Provided exceptional customer service while ensuring confidentiality of sensitive information.
- Assisted customers with account management and transaction issues effectively.
- Resolved account issues, contributing to high customer satisfaction ratings.
- Resolved complex customer concerns using Wells Fargo's internal systems.
Education
High School Diploma -
Denfeld High School
Duluth, MNSkills
- HR operations
- Benefits administration
- Leave of absence management
- Compliance expertise
- Case management
- Employee support services
- Data management strategies
- Microsoft Office proficiency
- Time management
Timeline
HR Senior Operations Processor
Wells Fargo
01.2018 - 11.2022
HR Specialist
Wells Fargo
01.1999 - 01.2018
HR Employee Service Center Representative
Wells Fargo
07.1998 - 01.1999
Customer Service Call Center Representative
Wells Fargo
11.1987 - 07.1998
High School Diploma -
Denfeld High School