Angela Welsh
Sparks,NV
Summary
Experienced Administrative Professional with over 17 years of experience in the Mortgage business and more than 23 years in Customer Service.
Highly organized and resourceful financial professional skilled in client relations and recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Loan Officer Assistant
All Western Mortgage
Reno, NV
05.2022 - 06.2022
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported Sales by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and State and Federal compliant disclosures for borrower.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
Mortgage Loan Consultant
Synergy Home Mortgage
Sparks, NV
11.2020 - 04.2022
- To advise and assist clients with their residential mortgage needs, purchase, or refinance transactions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Oversaw sales and underwriting processes of mortgage lending office.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Implemented sales strategies that established relationships with realtors and other referral partners.
Mortgage Loan Processor
Caliber Home Loans
Reno, NV
12.2015 - 10.2020
- Processed purchase and refinance applications according to established Fannie Mae, Freddie Mac, Jumbo, FHA, VA, USDA & State Bond guidelines and requirements
- Managing up to 75 loans, maintaining zero missed closings and ensuring each contract’s due diligence, contingencies, and closing dates are met
- Communicated effectively and built relationships with colleagues by supporting sales partners
- Worked closely and effectively with Realtors, Underwriting, Closing, Funding, Title, & insurance companies to coordinating all aspects of Closing.
- Fielded customer complaints and provided solutions.
Mortgage Loan Processor
Mann Mortgage
Reno, NV
09.2013 - 12.2015
- Responsible for ensuring accurate and timely processing of all mortgage loan requests including but not limited to reviewing Loan applications received from Loan Originators with extensive attention to detail
- Ordering and analyzing credit reports, appraisal, title reports, payoffs, flood certifications
- Calculating income, reviewing assets, to determine if borrowers qualify.
- Working closely with Underwriters to ensure compliance with investor’s guidelines and requirements.
- Ensuring compliance by keeping myself informed and educated regarding current policies, new procedures, & multiple changes in industry
- Recognized by Superiors as Reverse Mortgage Specialist.
Staffing Specialist & Operations Coordinator
Hire Dynamics
Reno, NV
05.2011 - 09.2013
- Recruited and trained hundreds of individuals to work in property management, clerical/administrative, maintenance, warehouse, security detail, & technology positions.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Advertised job opportunities through attending job fairs and posting open positions in social media platforms, online, ob boards and other media outlets.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Processed all new hire compliance paperwork.
Education
General Education Coursework
TMCC
Reno, NVGED -
Washoe High School
Reno, NVSkills
- Regulatory Compliance Documentation
- Financial Information Monitoring
- Administrative Management
- Strong Organizational Skills
- Research and Analytical Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Database and Client Management Systems
- Office Equipment Operation
- CRM Software
- MS Office Suite Knowledge
Timeline
Loan Officer Assistant
All Western Mortgage
05.2022 - 06.2022
Mortgage Loan Consultant
Synergy Home Mortgage
11.2020 - 04.2022
Mortgage Loan Processor
Caliber Home Loans
12.2015 - 10.2020
Mortgage Loan Processor
Mann Mortgage
09.2013 - 12.2015
Staffing Specialist & Operations Coordinator
Hire Dynamics
05.2011 - 09.2013
General Education Coursework
TMCC
GED -
Washoe High School
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