Angela Wescott
New Caney
Summary
Results-driven SAP Support Analyst with experience in technical troubleshooting, ticket management, and user training. Proven ability to enhance system functionality and improve user experiences.
Overview
12
12
years of professional experience
Work History
SAP Support Analyst II
Rush Enterprises
Houston, TX
04.2023 - 02.2026
- Provide technical support to end users of the SAP & all related software to Inventory management, Payroll, and Dealer
- Business Management (DBM) order processing, ERP and WM.
- Conducted testing for SAP ECC Production system upgrade from Dealer Business Management (DBM) 6 to DBM 8.1 - Business
- Suite on Hana
- International expansion; SAP Integration & testing to multiple locations throughout Canada
- Manage end user communication for issues, triage & resolution.
- Creating and providing training documents for Business teams
- Led validation of business processes prior to approving them for production
Sales Associate Front & Back Counter
Rush Enterprises
Houston, TX
02.2017 - 04.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained product displays and inventory levels, contributing to store organization and visual appeal.
- Collaborated with team members to achieve sales targets and improve customer service practices.
- Responsible for expediting and purchasing from local Vendors
- Assisted with paying vendor invoices
Sales Associate & Inventory Control Coordinator
Performance Truck
Houston, TX
08.2014 - 02.2017
- Facilitated customer engagement to enhance product knowledge and drive sales performance.
- Assisted in inventory management to ensure stock availability and optimize sales opportunities.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Trained new associates on sales techniques and operational procedures to improve team effectiveness.
- Designate and manage controlled stock areas
Education
Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- SAP Support
- Ticket Management
- SAP ERP, DBM, PO
- Technical Troubleshooting
- Warehouse Management (WM)
- Customer Relationship Management (CRM)
- ServiceNow
Timeline
SAP Support Analyst II
Rush Enterprises
04.2023 - 02.2026
Sales Associate Front & Back Counter
Rush Enterprises
02.2017 - 04.2023
Sales Associate & Inventory Control Coordinator
Performance Truck
08.2014 - 02.2017
Human Resources Management
Western Governors University