Angela West
Saint Augustine,FL
Summary
Successful at minimizing risk, increasing accuracy and maximizing revenue with a hands-on style and extensive knowledge of banking operations. Exceptional financial and business knowledge and experience paired with strong relationship-building and team management abilities.
Overview
14
14
years of professional experience
Work History
Senior Branch Manager
Wells Fargo
01.2021 - Current
- Led team development to align with business strategies and achieve growth.
- Enhanced branch network performance by resolving operational challenges.
- Identified opportunities to simplify banking for customers by educating them on digital options.
- Cultivated strong partnerships to enhance customer-centric experiences through stakeholder engagement.
- Guided direct reports in their talent growth.
- Engaged in customer interactions and managed tasks involving negotiation of terms and application processing for dwelling-secured transactions.
Financial Center Manager
Bank of America
11.2021 - 01.2024
- Facilitated seamless banking experiences through cross-departmental cooperation.
- Directed a results-driven team to meet and exceed sales and service targets.
- Assessed transactions to ensure adherence to government regulations.
- Optimized team growth initiatives to achieve superior financial outcomes.
- Full responsibility to manage operations to mitigate.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Financial Center Operations Manager
Bank of America
07.2015 - 11.2021
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered comprehensive bank-wide process flows for sales, originations, underwriting, closing and servicing activities, including identification of applicable regulations, risks, controls and opportunities for improvement.
- Counseled customers in selection of financial products to meet banking needs.
- Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
- Prepared staff work schedules and assigned team members to specific duties.
Relationship Manager
Bank of America
07.2013 - 07.2015
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- Established strong client relationships to drive business development.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Teller Supervisor
Bank of America
07.2011 - 07.2013
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Managed and balanced cash vault, audits and general ledger accounts.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
No Degree - Law
Universidad Industrial De Santander
ColombiaAssociate of Science -
FSCJ
Jacksonville, FL05.2017
Skills
- Financial Management
- Operational Reporting
- Team Building Leadership
- Critical Thinking
- Compliance Assessment
- Operations management
- Sales management
- Performance reviews
- Revenue generation
- Staff recruitment
Languages
Spanish
Full Professional
Accomplishments
- Improved delivery of Product acquisition to 115% by creating action plans based on previous year underperformance behaviors, realizing overall increase in customer satisfaction and cost efficiency.
- Exceeded sales goals by average of 120% in 2022.
Education and Training
true,other,other
Timeline
Financial Center Manager
Bank of America
11.2021 - 01.2024
Senior Branch Manager
Wells Fargo
01.2021 - Current
Financial Center Operations Manager
Bank of America
07.2015 - 11.2021
Relationship Manager
Bank of America
07.2013 - 07.2015
Teller Supervisor
Bank of America
07.2011 - 07.2013
Associate of Science -
FSCJ
No Degree - Law
Universidad Industrial De Santander
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