Angela Whalen
West Charleston,VT
Summary
Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.
Overview
14
14
years of professional experience
Work History
RN Care Manager Emergency Room
North Country Hospital
Newport, VT
12.2022 - Current
- Provide an initial assessment and subsequent concurrent reviews as required for each patient for clinical, psychological and social factors that may contribute to the disease process the determination of appropriateness of status, severity of illness and intensity of treatment.
- Interface with patient, physician, nurses, social workers, other hospital departments, community based facilities, service and financial institutions as necessary, in order to affect change in the management of cases, monitoring the delivery of services and/or to secure necessary resources.
- Through utilization review, determine if patient is meeting criteria of evidence based clinical guidelines for the appropriate level of care.
- Provide support to patient and families, as well as the evaluation and coordination and care planning and patient safety, while arranging for transitional care and discharge planning needs.
RN Care Manager Emergency Room
Concord Hospital
Concord, NH
12.2017 - 12.2022
- Provide an initial assessment and subsequent concurrent reviews as required for each patient for clinical, psychological and social factors that may contribute to the disease process the determination of appropriateness of status, severity of illness and intensity of treatment.
- Interface with patient, physician, nurses, social workers, other hospital departments, community based facilities, service and financial institutions as necessary, in order to affect change in the management of cases, monitoring the delivery of services and/or to secure necessary resources.
- Through utilization review, determine if patient is meeting criteria of evidence based clinical guidelines for the appropriate level of care.
- Provide support to patient and families, as well as the evaluation and coordination and care planning and patient safety, while arranging for transitional care and discharge planning needs.
RN Embedded Care Coordinator
Lakes Region Hospitsl
Laconia , NH
10.2014 - 12.2017
- An active member of the hospital's care management team, facilitating patient access to the appropriate medical and specialty care providers, as well as other care coordination team members.
- Reduce emergency room utilization and hospital readmissions by improving patient access to preventative care, and referring to various other resources, such as dental, specialty care, inpatient rehab in a skilled facility, or an outpatient VNA.
- Serve as a point of contact, advocate, an informational resource for the patient, families, care teams, payers, and community resources. Attending meanings amongst the same in order to develop the appropriate care plan.
Triage RN OB/GYN
Caring For Women
Laconia , NH
05.2011 - 10.2014
- Assessing and triaging patient symptoms and concerns based on nursing assessment, availability of resources, and patient preferences.
- Providing education to patients on pregnancy, gynecological concerns, and the proper use of medications.
RN
Heywood Hospital Primary Care
Gardner, MA
06.2010 - 05.2011
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
Education
Associate in Nursing -
Mount Wachusett Community College
Gardner, MA05-2010
Associate of Science -
Mount Wachusett Community College
Gardner, MA01-2008
Skills
- Discharge Planning
- Compassion and Empathy
- Basic Life Support
- Community health
- Case Management
- Chart updating
- Data Collection
- Care Planning
- Medical assessment
- Patient Management
- Nursing staff leadership
- Patient discharging
- Coordinating referrals
- Family and patient support
- Care Plan Development
- Interqual
- Utilization Review
- Chart Review
Timeline
RN Care Manager Emergency Room
North Country Hospital
12.2022 - Current
RN Care Manager Emergency Room
Concord Hospital
12.2017 - 12.2022
RN Embedded Care Coordinator
Lakes Region Hospitsl
10.2014 - 12.2017
Triage RN OB/GYN
Caring For Women
05.2011 - 10.2014
RN
Heywood Hospital Primary Care
06.2010 - 05.2011
Associate in Nursing -
Mount Wachusett Community College
Associate of Science -
Mount Wachusett Community College
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