Angela Whipple
Evans,GA
Summary
Proven Administrative Manager with a track record of enhancing operational efficiency at Maner Building Supply. Expert in office management and organization, adept at multitasking and leveraging Microsoft Office to streamline processes. Successfully fostered team collaboration, significantly improving productivity and employee satisfaction. Skilled in QuickBooks and financial reporting, ensuring accurate accounts management. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Administrative Manager
Maner Building Supply
10.2018 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- COI,Pay Apps, Certified Payroll, A/P, A/R, Purchasing and Inventory Control.
- Assisting with Coordinating Sales Reps.
Golf Shop Supervisor
Augusta National Golf Club
04.2001 - Current
- Maintained accurate records of all financial transactions within the golf shop for timely reporting to management personnel.
- Increased customer satisfaction by implementing effective merchandise display strategies and maintaining an organized store layout.
- Implemented an effective customer loyalty program, resulting in increased repeat business and word-of-mouth referrals.
- Developed strong relationships with vendors to secure favorable pricing and expedited delivery times for products.
- Managed daily operations of the golf shop, ensuring smooth functioning and efficient customer service at all times.
- Enhanced employee performance through regular training sessions and consistent feedback on work quality.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Dispatcher/Administrative Assistant
Benjamin Franklin Plumbing
07.2016 - 05.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Shift Lead Manager
Walgreens
06.2013 - 06.2015
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw loading and unloading of packages in warehouse.
Office Manager, Sales, Bookkeeper
Carter-Blanchard Office Supply
10.2001 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Manager
Winn Dixie Supermarket
01.1992 - 01.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
George P. Butler High School
Augusta, GA05.1995
Skills
Office Administration
Organization and Multitasking
Office Management
Multi-line Phone Systems
Scheduling and calendar management
Staff Management
Accounts Payable
Accounts Receivable
Payroll
Financial Report Writing
Quickbooks
Microsoft Word/Office
Citrix
Microsoft Outlook
Timeline
Administrative Manager
Maner Building Supply
10.2018 - Current
Dispatcher/Administrative Assistant
Benjamin Franklin Plumbing
07.2016 - 05.2018
Shift Lead Manager
Walgreens
06.2013 - 06.2015
Office Manager, Sales, Bookkeeper
Carter-Blanchard Office Supply
10.2001 - 01.2012
Golf Shop Supervisor
Augusta National Golf Club
04.2001 - Current
Customer Service Manager
Winn Dixie Supermarket
01.1992 - 01.2012
High School Diploma -
George P. Butler High School
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