Angela White
Darby,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Senior Customer Service Representative
Health Partners
Philadelphia, PA
06.2013 - 08.2022
- Learned and maintained in-depth understanding of health care products, and service information to offer knowledgeable and educated responses to customer questions.
- Researched and rapidly resolved customers conflicts regarding their benefits and claims.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Associate
Aetna Better Health Insurance
Blue Bell, PA
10.2000 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma -
The City School At Rittenhouse
Philadelphia, PA06.1987
Skills
- Call Documentation
- Critical Thinking
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
Timeline
Senior Customer Service Representative
Health Partners
06.2013 - 08.2022
Customer Service Associate
Aetna Better Health Insurance
10.2000 - 05.2013
High School Diploma -
The City School At Rittenhouse
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