Angela White
Springfield,IL
Summary
Proven leader in enhancing resident satisfaction and operational efficiency at Concordia Village, adept in conflict mediation and behavior management. Spearheaded initiatives that resolved complex title discrepancies at Prairie Land Title, showcasing expertise in daily living skills and room checks. Achieved significant improvements in client satisfaction and team performance through meticulous attention to detail and effective communication.
Overview
24
24
years of professional experience
Work History
Certified Nursing Assistant
Concordia Village
05.2022 - Current
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Attended continuing training sessions on safety and state regulations techniques and methods.
Title Searcher
Allied Capital Title
03.2018 - Current
- Expedited urgent requests through effective communication with team members, ensuring timely delivery of accurate information in high-pressure situations.
- Developed a reputation as an expert in the field through consistent attention to detail and commitment to accuracy in every search conducted.
- Coordinated with escrow officers, mortgage lenders, and underwriters to provide essential documents required for timely transaction closings.
- Collaborated with team members to ensure timely completion of all title searches for increased client satisfaction.
- Explored alternative sources of information during complex cases, resulting in successful resolution of discrepancies.
- Continuously updated personal knowledge of relevant software, technology, and industry trends to maintain a competitive edge in the title searching field.
- Conducted training sessions for new employees on proper search techniques and industry standards, improving overall team performance.
- Examined land records and identified potential problems with title search results.
- Drafted title abstracts and legal documents for real estate transactions.
Assistant Manager
Chronister Oil Company Dba QiknEZ
02.2017 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Jiffi Stop
10.2014 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Title Examiner
Prairie Land Title
01.2000 - 02.2015
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Enhanced client satisfaction by providing accurate and timely title reports and documentation.
- Expedited closings by efficiently preparing all necessary documents for finalization ahead of schedule.
- Prepared property reports.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Assisted colleagues in complex cases, sharing expertise to resolve challenging title issues.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Communicated with customers to resolve common title issues.
Education
Bachelor of Arts - Legal Studies/Criminal Justice
University of Illinois At Springfield
Springfield, IL05.2017
Associate of Arts - Legal Studies
Lincoln Land Community College
Springfield, IL05.2015
High School Diploma -
Tri-City High School
Buffalo, IL05.1996
Skills
- Resident hall supervision
- Conflict Mediation
- Behavior Management
- Daily Living Skills
- Room Checks
Timeline
Certified Nursing Assistant
Concordia Village
05.2022 - Current
Title Searcher
Allied Capital Title
03.2018 - Current
Assistant Manager
Chronister Oil Company Dba QiknEZ
02.2017 - 03.2018
Manager
Jiffi Stop
10.2014 - 02.2016
Title Examiner
Prairie Land Title
01.2000 - 02.2015
Bachelor of Arts - Legal Studies/Criminal Justice
University of Illinois At Springfield
Associate of Arts - Legal Studies
Lincoln Land Community College
High School Diploma -
Tri-City High School
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