Summary
Overview
Work History
Education
Skills
Certification
<Enter your own>
References
Timeline
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Angela White

Signal Mountain,TN

Summary

Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PCT (Patient Care Technician)

CHI Memorial
Chattanooga, TN
09.2024 - Current
  • Deliver patient care in oncology unit, collaborating closely with nursing staff.
  • Perform lab work as a phlebotomy-trained technician to support patient diagnostics.
  • Monitored vital signs and reported changes to medical staff.
  • Documented patient information accurately in electronic health records.
  • Maintained a clean and safe environment for patients.
  • Collaborated with healthcare team to ensure quality patient care.
  • Provided emotional support and comfort to patients and families.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted with patient admissions, discharges and transfers.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.

PSR - Patient Service Representative

Erlanger
Chattanooga, TN
10.2023 - 09.2024
  • Greet patients upon arrival to create a welcoming environment.
  • Assisted with insurance verification and pre-authorization processes promptly.
  • Check in patients efficiently to minimize wait times.
  • Obtain payments and signatures on all necessary paperwork.
  • Schedule and reschedule appointments to accommodate patient needs.
  • Follow up with patients regarding missed appointments to encourage attendance.
  • Answer and screen phone calls, directing inquiries appropriately.
  • Verify patient information to ensure accuracy and compliance.

GI Technician

Saint Luke's Health System
Lees Summit, MO
06.2022 - 09.2023
  • Operated endoscopy equipment to assist in gastrointestinal procedures.
  • Collaborated with medical staff to ensure patient safety during procedures.
  • Prepared and maintained instruments for endoscopic examinations and interventions.
  • Maintained cleanliness and organization of the GI lab environment consistently.
  • Assisted in inventory management of medical supplies and equipment logistics.
  • Ordered supplies for endoscopic suite as required.
  • Prepared equipment for examinations and treatments, including cleaning, sterilizing and setting up scopes with appropriate accessories.
  • Ensured that all instruments were properly handled according to infection control guidelines.

Telehealth Assistant

Saint Luke's Home Health and Hospice
Kansas City, MO
10.2021 - 06.2022
  • Installed Telehealth equipment at patients' residences for enhanced in-home care.
  • Coordinated schedules for home health visits and hospice services.
  • Managed medical supplies inventory for home health and hospice operations.
  • Educated patients on equipment usage and functionality.
  • Monitored vital signs to ensure patient readiness for telehealth consultations.
  • Performed technical troubleshooting to resolve equipment issues.
  • Managed equipment pickup after completion of telehealth visits.

PCT (Patient Care Technician)/CNA

North Kansas City Hospital
North Kansas City, MO
03.2020 - 01.2022
  • Delivered direct patient care across multiple hospital floors, adapting to varying patient needs.
  • Assisted nursing staff with daily patient care tasks and activities.
  • Monitored vital signs and reported changes to healthcare team.
  • Maintained patient hygiene by providing bathing and grooming assistance.
  • Documented patient progress in electronic health records accurately.
  • Supported patients with mobility by helping them move safely.
  • Ensured cleanliness and safety of patient environments at the hospital.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted with patient admissions, discharges and transfers.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Helped create a safe environment by following infection control policies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Conducted vital sign checks and assisted patients with daily living activities.
  • Provided one-on-one support for confused or unstable patients to ensure safety.

Order Processor

Hallmark Distribution Center
Liberty, MO
12.2016 - 02.2020
  • Processed customer orders through internal systems efficiently and accurately.
  • Coordinated with shipping department to ensure timely dispatch of products.
  • Verified order details against customer requests to prevent errors.
  • Communicated with team members to resolve any order discrepancies promptly.
  • Collaborated with management on improving workflow processes within the department.
  • Pulled correct product from inventory to pack into appropriate box for customers.

Education

Richmond RXVI High School - Diploma

Richmond R-XVI High School
Richmond, MO
05-1996

Some College (No Degree) - Allied Health

Chattanooga State Community College
Chattanooga, TN

Skills

  • Administrative experience
  • Vital signs monitoring
  • HIPAA compliance
  • Clerical support
  • EKG proficiency
  • Chairside assisting
  • Medical terminology expertise
  • Medical receptionist skills
  • Anatomy knowledge
  • Patient care techniques
  • Medical records management
  • Medical office operations
  • Typing proficiency
  • ERCP certification
  • EMR systems knowledge
  • Certified nursing assistant
  • Order entry processes
  • Insurance verification skills
  • Medical scheduling expertise
  • Hospice care knowledge
  • Epic software proficiency
  • Phlebotomy skills

Certification

  • AED Certification
  • BLS Certification
  • State Tested Nursing Assistant
  • CPR Certification

<Enter your own>

Title: Technician

References

References available upon request.

Timeline

PCT (Patient Care Technician)

CHI Memorial
09.2024 - Current

PSR - Patient Service Representative

Erlanger
10.2023 - 09.2024

GI Technician

Saint Luke's Health System
06.2022 - 09.2023

Telehealth Assistant

Saint Luke's Home Health and Hospice
10.2021 - 06.2022

PCT (Patient Care Technician)/CNA

North Kansas City Hospital
03.2020 - 01.2022

Order Processor

Hallmark Distribution Center
12.2016 - 02.2020

Richmond RXVI High School - Diploma

Richmond R-XVI High School

Some College (No Degree) - Allied Health

Chattanooga State Community College

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