Angela Whitehead
Portsmouth,VA
Summary
Dynamic professional with a proven track record who is adept in Policy and Procedure adherence and audit coordination. Leveraged leadership and decision-making skills to enhance compliance and quality assurance. Excelled in audit coordination and dispute resolution ensuring meticulous attention to detail and effective communication. Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues.
Overview
26
26
years of professional experience
Work History
Grievance and Appeals Auditor
Elevance Health
Virginia Beach, VA
06.2021 - 10.2023
- Documented all audit findings, prepared detailed reports for management review.
- Maintained accurate records of audit work papers for future reference
- Evaluated compliance with corporate policies and procedures, as well as external regulations.
- Planned and preformed audit functions by reviewing accounting ledgers, fiscal statements, and reports.
- Preformed follow-up reviews on previously identified issued to ensure corrective action was taken.
- Prepared detailed reports on audit findings.
Team Lead
Wachovia Bank Card Services
Chesapeake, VA
02.1998 - 11.2022
- Supervised the daily work of phone representative staff to ensure credit review and credit line increase inquires
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgement and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Resolved problems and escalated high-level issued to supervisor within established timeframes.
- Addressed customer questions and recommended appropriate products and services to increase satisfaction.
- Reported staff progress, deficiencies, and training needed to management.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Credentialing Specialist II
Facility and Prectition
Virginia Beach, VA
12.2009 - 06.2021
- Maintained accurate records of all credentialing activities
- Analyzed verification data from various sources such as state boards, national organizations, and hospitals
- Obtained appropriate documents from various resources to complete applications.
- Populated, updated and maintained credentialing software and filling systems.
- Verified validity of licenses and certificates to meet regulations.
- Collaborated closely with healthcare administrators on credentialing matters while adhering to established protocols.
- Prepared provider files for presentation to National Credentialing Committees for approval.
Education
Bachelor of Arts - Police Science
Norfolk State University
Norfolk, VASkills
- Audit Coordination
- Attention to Detail
- Communication
- Customer Service
- Dispute Resolution
- Leadership
- Microsoft Excel/Word
- Problem Solving/Decision Making
- Quality Assurance
- Root Cause Analysis
Timeline
Grievance and Appeals Auditor
Elevance Health
06.2021 - 10.2023
Credentialing Specialist II
Facility and Prectition
12.2009 - 06.2021
Team Lead
Wachovia Bank Card Services
02.1998 - 11.2022
Bachelor of Arts - Police Science
Norfolk State University