Angela WilhoiteStrong

Load and unload cargo aircraft.

• Operated material handling equipment to efficiently load packages onto delivery vehicles.
• Ensured accurate sorting of packages based on destination and service level requirements.
• Maintained safety protocols while handling freight in fast-paced warehouse environment.
• Collaborated with team members to optimize loading processes and reduce turnaround times.
• Lifted and slid packages weighing up to 115 pounds on conveyor belts to transport items.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Maintained clean, orderly work environment free of hazards.

• Operated vehicles safely while adhering to traffic regulations and company policies.
• Provided exceptional customer service by assisting passengers with special needs and ensuring comfort during rides.
• Conducted routine vehicle inspections to maintain safety standards and ensure reliability of transportation services.
• Navigated efficiently using GPS technology to optimize routes and reduce travel time for clients.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Maintained clean and organized vehicle, enhancing professional image of company.
• Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
• Drove safely in various weather and road conditions to avoid accidents.

• Resolved customer inquiries regarding flight schedules and policies efficiently.
• Processed ticket changes and refunds for passengers with accuracy and attention to detail.
• Assisted customers in navigating the United Airlines website for bookings and travel information.
• Collaborated with team members to streamline processes and improve response times to customer requests.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Educated passengers on baggage policies and travel requirements, enhancing overall customer experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.