Summary
Overview
Work History
Education
Skills
Timeline
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Angela WilhoiteStrong

Jacksonville,FL

Summary

Dynamic and dependable professional with extensive experience at United Airlines, excelling in problem-solving and customer service. Proven ability to enhance operational efficiency through meticulous attention to detail and adherence to safety procedures. Recognized for fostering strong client relationships and maintaining high standards in fast-paced environments. Committed to continuous learning and improvement.

Overview

2026
2026
years of professional experience

Work History

Ramp Agent

Quantum Aviation Services
10.2025 - Current

Load and unload cargo aircraft.

Preloader

UPS
2021 - Current
  • Operated material handling equipment to efficiently load packages onto delivery vehicles.
  • Ensured accurate sorting of packages based on destination and service level requirements.
  • Maintained safety protocols while handling freight in fast-paced warehouse environment.
  • Collaborated with team members to optimize loading processes and reduce turnaround times.
  • Lifted and slid packages weighing up to 115 pounds on conveyor belts to transport items.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Contractor Driver

SilverRide (JTA)
03.2025 - 09.2025
  • Operated vehicles safely while adhering to traffic regulations and company policies.
  • Provided exceptional customer service by assisting passengers with special needs and ensuring comfort during rides.
  • Conducted routine vehicle inspections to maintain safety standards and ensure reliability of transportation services.
  • Navigated efficiently using GPS technology to optimize routes and reduce travel time for clients.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Drove safely in various weather and road conditions to avoid accidents.

Customer Service Representative

United Airlines
06.1984 - 07.2020
  • Resolved customer inquiries regarding flight schedules and policies efficiently.
  • Processed ticket changes and refunds for passengers with accuracy and attention to detail.
  • Assisted customers in navigating the United Airlines website for bookings and travel information.
  • Collaborated with team members to streamline processes and improve response times to customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated passengers on baggage policies and travel requirements, enhancing overall customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma - General

Sheridan Christian Academy
Sheridan, Indiana
05.1982

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Safety procedures
  • Marshaling aircraft
  • Ramp security
  • Dependable and responsible
  • Inclement weather tolerance
  • Hazardous materials handling
  • Hazardous materials
  • Corporate policies
  • Willing to learn
  • Lifting and sorting
  • Attention to detail

Timeline

Ramp Agent

Quantum Aviation Services
10.2025 - Current

Contractor Driver

SilverRide (JTA)
03.2025 - 09.2025

Customer Service Representative

United Airlines
06.1984 - 07.2020

Preloader

UPS
2021 - Current

High School Diploma - General

Sheridan Christian Academy