Angela Wilk
Campbell,Ohio
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
2025
2025
years of professional experience
Work History
Bartender Supervisor
Saint Anthony’s Society
08.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
Office Manager, Credentialing Coordinator
Warren Dental Group
06.2013 - 04.2022
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Supervised company transitions, system conversions and office moves.
- Managed office budget to handle inventory, postage and vendor services.
- Directed administrative professional teams and assessed individual progress and efficiency.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Assessed current office procedures and implemented improvements, boosting productivity
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Set up NPI numbers for providers and facilities and updated current profile information.
Office Manager
Refresh Dental
2008 - 2013
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office budget to handle inventory, postage and vendor services.
- Conducted staff performance evaluations to monitor progress and individual skills.
Education
Associate Degree In Nursing -
Choffin Career Center
06.2016
Radiology, Dental Assistant - Dental
New Image Dental Academy
Canfield, Ohio2008
Skills
- Onboarding and Training
- Recruitment Documentation
- Teamwork and Collaboration
- Budgetary Planning
- Staff Training / Team Building
- Hiring and Training
- Employee Coaching and Motivation
- Performance Evaluations
- Administration and Reporting
- Work Planning and Prioritization
- Complex Problem Solving
- Scheduling and Coordinating
- Budget Management
- Verbal and Written Communication
- Managing Operations and Efficiency
- Company Policies and Procedures Training
- Credentialing Doctors with Insurance companies
- Team Leadership
- Problem Resolution
Timeline
Bartender Supervisor
Saint Anthony’s Society
08.2022 - Current
Office Manager, Credentialing Coordinator
Warren Dental Group
06.2013 - 04.2022
Radiology, Dental Assistant - Dental
New Image Dental Academy
Office Manager
Refresh Dental
2008 - 2013
Associate Degree In Nursing -
Choffin Career Center
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