Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Wilkes-Dunn

Charlotte

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Master Mixologist

Self Employed
Charlotte
01.1994 - Current
  • Managed bar inventory, ensuring proper stock levels and quality control.
  • Trained new staff on mixology techniques and customer service skills.
  • Developed seasonal drink menus to align with current trends and themes.
  • Ensured compliance with all health department regulations regarding food storage and sanitation standards.

Leasing Agent

Capitol Commons
Lansing
12.2022 - 05.2025
  • Managed lease agreements, ensuring compliance with company policies and local regulations.
  • Responded to tenant inquiries promptly, providing excellent customer service and support.
  • Maintained accurate records of tenant information and lease agreements in management software.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Manager

Falsetta's Casa Nova
Lansing
09.1997 - 02.2019
  • Managed daily restaurant operations and ensured smooth service flow.
  • Supervised staff scheduling and delegated tasks effectively to team members.
  • Trained new employees on customer service standards and operational procedures.
  • Coordinated inventory management and placed orders for food supplies as needed.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Waverly High School
Lansing, MI
09-1994

Skills

  • Customer service
  • Staff training
  • Operational procedures
  • Regulatory compliance
  • Lease management
  • Problem solving
  • Team building
  • Record keeping
  • Documentation and reporting
  • Financial records oversight
  • Policy and procedure development
  • Decision-making
  • Complex Problem-solving
  • Policy implementation
  • Cross-functional team management
  • Partnership development
  • Team leadership
  • Coaching and mentoring

Timeline

Leasing Agent

Capitol Commons
12.2022 - 05.2025

Manager

Falsetta's Casa Nova
09.1997 - 02.2019

Master Mixologist

Self Employed
01.1994 - Current

Waverly High School

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